Senior Project Manager

A. OVERALL PURPOSE OF THE JOB (BRIEF DESCRIPTION OF THE PRIMARY PURPOSE OF THIS
POSITION)

* Lead project planning, execution, and delivery for Aspire Lifestyles.
* Ensure projects are completed on time, within scope, on budget, and meet
quality standards.
* Bring strong leadership, communication skills, and proven project management
experience.

 B. KEY RESPONSIBILITIES (CRITICAL RESPONSIBILITIES AND SKILLS OF THIS POSITION,
LISTED IN ORDER OF IMPORTANCE)

* Project Management: Lead projects from initiation through implementation,
managing resources, budgets, risks, and changes. Ensure projects meet
specifications, timelines, and budget requirements. Track financials,
managing variances with change control.
* Project Direction: Champion project success with dedication to long-term
business goals. Drive innovation, suggest creative solutions, and develop new
initiatives.
* Risk Management: Proactively identify and mitigate project risks, ensuring
contingencies are prepared.
* Change Management: Manage and communicate changes in project scope, schedule,
or resources, ensuring that impacts are well-documented and approved through
change control processes.
* Stakeholder Engagement: Coordinate with stakeholders, including clients,
vendors, and internal teams, to align expectations and maintain clear
communication.
* Cross-Functional Collaboration: Act as a bridge between departments,
fostering collaboration across teams (e.g., IT, marketing, finance) to
streamline project execution and resolve cross-functional dependencies.
* Resource Allocation: Assess resource requirements and optimize allocation to
maximize efficiency, balance workloads, and avoid project bottlenecks.
* Communication: Effectively communicate with senior leaders, peers, clients,
and vendors. Foster open dialogue and active listening within the team.
* Process Improvement: Quickly understand business processes and lead
initiatives for process improvements. Facilitate change and remove roadblocks
in collaboration with IT and business teams.
* Reporting and Documentation: Prepare regular project status reports, maintain
accurate documentation, and escalate issues as needed.
* Project Close-Out: Conduct post-project evaluations, document lessons learned
and contribute to continuous improvement in project management processes.

C. JOB PROFILE

Required Skills and Knowledge (Brief description of technical knowledge or
skills needed to perform the job)

* Proven track record of implementing large scale digital transformation
projects to successful completion
* Solid experience in working collaboratively with varied senior stakeholders
* Strong verbal and written communication skills, with ability to translate
technical concepts into business terminology
* Ability to gain a quick understanding of business needs, new processes and
applications
* Strong evidence of problem solving and analytical skillsets  
* Experience with change management approaches and tools used to facilitate
acceptance in projects requiring significant changes in operational processes
and behaviours
* Ability to think strategically and yet also attention to detail necessary to
identify and track issues risks and budgets
* Demonstrated ability to work closely with the client, product management and
development teams in coordinating tasks and deliverables
* Raise issues and risks, drive solutions and obtain consensus in refinement of
release objectives

Required Competencies (Critical behaviors necessary to successfully perform the
job)

* Ability to thrive in a fast-paced environment and manage competing priorities
under tight deadlines.
* Creative problem-solver who challenges the status quo and proposes innovative
solutions.
* Strong understanding of business and functional requirements, ensuring
technological solutions align with client, business, and stakeholder needs.
* Demonstrated multitasking skills, with the ability to prioritize effectively
to meet project milestones.
* Results-oriented mindset with a proactive, “can-do” attitude.
* Commitment to continuous improvement and a passion for innovation.
* Strong collaboration skills, fostering trust and teamwork across IT and
non-IT departments.
* Risk-aware approach, with careful consideration of project and operational
risks.
* Project Management certification (e.g., PMP, PRINCE2, or Agile) is highly
desirable.
* Excellent organizational and time-management skills, with a focus on detail
and quality control.
* Strong communication skills, capable of effectively conveying complex
information to diverse audiences.

Required Work Experience

* 7-10 years of experience in Project Management, with a proven track record of
leading successful projects.
* Strong background in call center technologies, CRM systems, and a solid
understanding of current technology trends and platforms.
* Deep knowledge of project management methodologies, with hands-on experience
managing all aspects of project delivery, including vendor and partner
management.
* Demonstrated experience working with both internal business teams and
external client teams to drive project success.
* Familiarity with Agile, Scrum, or other relevant methodologies, with the
ability to adapt processes to fit project needs.
* Proven experience in budgeting, forecasting, and financial management within
project environments.
* Experience using project management software (e.g., MS Project, Asana, Jira)
to streamline project tracking and reporting.
* Program management experience with global or cross-functional projects is
preferred.
* Ability to handle complex project portfolios, with experience managing
multiple projects concurrently.