Senior Site Reliability Engineer

ABOUT ZUORA

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers
modern business models — from subscriptions and usage-based pricing to AI-driven
and outcome-based offerings — helping companies launch new products, automate
complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving
again by building the definitive platform for quote to cash and helping
companies monetize their products and services with an adaptable, AI-ready
foundation.

THE OPPORTUNITY

We’re hiring a Senior Site Reliability Engineer to lead reliability strategy and
drive AI-powered automation at scale. This role involves owning complex systems,
shaping architecture, and influencing cross-functional teams.

You’ll:

* Define and evolve SLOs, SLIs, and resilience patterns
* Build AI-driven automation for detection, remediation, and forecasting
* Lead cloud infrastructure and Kubernetes platforms
* Drive incident response and operational excellence
* Mentor engineers and influence org-wide reliability practices

ABOUT YOU

* 8+ years of hands-on experience in Site Reliability Engineering, DevOps, or
large-scale production operations.
* Advanced expertise in AWS, including architecture design across services such
as EC2, EKS, VPC, IAM, RDS, S3, and CloudWatch.
* Deep experience with Infrastructure-as-Code using Terraform, including
complex modules, state management, and governance.
* Strong programming and automation skills using Python and Shell; experience
building production-grade automation systems.
* Expert-level Linux systems knowledge, including performance tuning, security
hardening, and deep troubleshooting.
* Proven experience operating distributed systems and data streaming platforms
such as Kafka in high-throughput environments.
* Demonstrated ability to work independently on complex, ambiguous problems
with broad organizational impact.
* Proven technical leadership experience driving large, cross-team reliability
or infrastructure initiatives, including setting technical direction,
influencing design decisions, and mentoring engineers to deliver measurable
outcomes at scale.

AI & Automation Expertise

* Practical experience designing or implementing AI/ML-driven automation in
operations, reliability, or platform engineering.
* Experience integrating AI capabilities into monitoring, alerting, incident
response, or workflow automation systems.
* Strong understanding of how AI can be safely and effectively applied in
production environments.

Nice to haves:

* Experience with advanced observability platforms (Prometheus, Grafana, ELK,
or similar) enhanced with AI-driven insights.
* Familiarity with predictive analytics, anomaly detection, or AIOps platforms.
* Experience influencing architectural decisions at a platform or product
level.
* Prior experience operating in a 24/7, global, high-availability SaaS
environment.

THE TEAM

Zuora's Cloud Engineering team ensures the reliability, scalability, and
operational excellence of global SaaS platforms, operating 24x7 with a
follow-the-sun model. The team collaborates closely with Engineering,
Security,Product, and Support, leveraging technologies like AWS,Kubernetes,
Kafka,Terraform, and Python, with a strong focus on AI-driven operations and
automation.

BENEFITS

Zuora offers a comprehensive total rewards package designed to support ZEOs’
wellbeing, growth, and flexibility. While specific offerings may vary by
country, we typically provide:

* Competitive compensation, variable bonus and performance-based reward
opportunities, and retirement programs
* Medical, dental, and vision insurance
* Generous, flexible time off, plus paid holidays, wellness days, and a
company-wide year-end break
* Paid parental leave (including fully paid leave for eligible ZEOs, subject to
local policy)
* Learning & development stipend to support ongoing growth
* Opportunities to volunteer and give back, including charitable donation
matching where available
* Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview
process

#ZEOLIFE AT ZUORA

ZEOs (our employees) are empowered to take ownership, challenge the status quo,
and make a real impact. We:

* Collaborate deeply across teams and regions
* Learn constantly and iterate often
* Build an inclusive, high-performance culture where people feel inspired,
connected, and valued

OUR COMMITMENT TO AN INCLUSIVE WORKPLACE

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter —
everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an
inclusive environment for all. We do not discriminate on the basis of, and
consider individuals seeking employment with Zuora without regard to, race,
religion, color, national origin, sex (including pregnancy, childbirth,
reproductive health decisions, or related medical conditions), sexual
orientation, gender identity, gender expression, age, status as a protected
veteran, status as an individual with a disability, genetic information,
political views or activity, or other applicable legally protected
characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of
special assistance or accommodation during the interview process or in accessing
our website may contact us by sending an email to assistance@zuora.com
[assistance@zuora.com] (or local equivalent, where applicable).