Senior Software Engineer (AI)

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re
ambitious. We’re game changers. And we play to win. We set the highest standards
and execute beyond them. And if you’re like us, we can offer you the ultimate
career opportunity that will light a fire within you.

What's the Role All About? 

The Senior Software Engineer is a customer-facing, billable role responsible for
implementing, configuring, and delivering AI-driven and Conversational AI
solutions across the NICE CXone ecosystem.  As a hands-on technical contributor,
you will build integrations, configure conversational AI platforms, and ensure
high-quality execution of project deliverables.  

How Will You Make an Impact? 

* Technical Implementation and Configuration:  
* Configure, customize, and deploy Conversational AI solutions aligned to
defined business and technical requirements.
* Build and maintain integrations using APIs, modern web technologies, and
authentication standards.
* Implement, enhance, and optimize bot behaviors using conversational design
and prompt engineering best practices.
* Develop proofs of concept (PoCs) and production-ready solution components.
* Support testing, validation, and go-live activities to ensure solutions
are functioning as expected across customer environments. 

* Technical Problem Solving & Quality:  
* Diagnose and resolve complex technical issues across SaaS applications,
integrations, environments, and data flows.
* Adapt, extend, or refactor existing integrations and solution components
to meet evolving customer needs.
* Ensure implementations meet quality, performance, security, and usability
standards.
* Produce documentation including specifications, test cases, and deployment
materials. 

* Collaboration with Implementation Teams:  
* Partner closely with Implementation Engineers, Consultants and Project
Managers who lead discovery, requirements definition, and solution design.
* Participate in customer workshops to clarify technical details, validate
feasibility, and provide subject‑matter input.
* Maintain clear and consistent communication across cross‑functional
delivery teams.

Have You Got What It Takes? 

* Bachelor’s degree in technical or business field (e.g., Computer Science,
Information Systems, Electrical Engineering) or equivalent work experience.
* 5+ years of professional experience, with 1+ years in digital channels or
AI/Bot software applications preferred.
* Technical Skills:
* Strong proficiency in JavaScript; Python familiarity is a plus.
* Solid understanding of:
* REST API integration patterns
* Modern authentication (OAuth2, OIDC, SAML)
* Browser and web security (CORS, X Frame Options)
* HTML/CSS and front-end fundamentals

* Ability to interpret API documentation, implement PoCs, and troubleshoot
integrations.
* Strong understanding of conversational UX, AI driven interfaces, and
prompt engineering techniques.

* Communication and Collaboration:
* Clear, confident written and verbal communication skills.
* Comfortable engaging with customers to explain technical concepts and
implementation decisions.
* Effective collaborator during design discussions, code reviews, technical
troubleshooting, and delivery execution.

* Authored detailed design documents, functional requirements documents, test
use cases, and deployment guides to support implementation and delivery.
* Willingness to work in US shift (5 PM – 2 AM IST).

You Will Have an Advantage If You Also Have: 

* Experience designing and deploying enterprise-grade conversational flows and
AI orchestration. 
* Experience with NiCE CXone products or other cloud-based contact center
platforms. 
* Experience working with enterprise conversational AI platforms (e.g., NICE
CXone, Kore.ai, Amelia, Dialogflow, or similar).

* Experience with monitoring, logging, and debugging tools for distributed
systems.
* Knowledge of databases (SQL/NoSQL) and data integration patterns.

* Experience working in Agile/Scrum teams and participating in sprint planning
and retrospectives.

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams –
comprised of the best of the best – work in a fast-paced, collaborative, and
creative environment! As the market leader, every day at NiCE is a chance to
learn and grow, and there are endless internal career opportunities across
multiple roles, disciplines, domains, and locations. If you are passionate,
innovative, and excited to constantly raise the bar, you may just be our next
NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum
flexibility: 2 days working from the office and 3 days of remote work, each
week. Naturally, office days focus on face-to-face meetings, where teamwork and
collaborative thinking generate innovation, new ideas, and a vibrant,
interactive atmosphere. 

About NICE

NICE Ltd. (NASDAQ: NICE) is an innovation leader in AI, cloud, and digital
solutions, serving over 25,000 global businesses, including 85 of the Fortune
100 corporations. With over 8,500 employees across 30+ countries, NICE software
handles more than 120 million customer interactions and monitors over 3 billion
financial transactions daily. NICE is committed to diversity and inclusion,
ensuring equal opportunities for all candidates.

Requisition ID: 9966
Reporting into: Tech Manager
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global
businesses, including 85 of the Fortune 100 corporations, to deliver
extraordinary customer experiences, fight financial crime and ensure public
safety. Every day, NiCE software manages more than 120 million customer
interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is
consistently recognized as the market leader in its domains, with over 8,500
employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color, religion,
national origin, age, sex, marital status, ancestry, neurotype, physical or
mental disability, veteran status, gender identity, sexual orientation or any
other category protected by law.