Senior Staff Software Engineer - Engineering Escalations

You won’t just join a company at Druva, you’ll help shape the future of data
security at the moment it matters most. We are building a modern standard with
our cloud-native solutions, designed to simplify the toughest challenges in
cyber resilience for our customers. As the pioneer and market leader in fully
managed SaaS data protection, we help organizations secure and recover their
data from ransomware, cyberattacks, and operational disruptions without the
complexity, cost, or risk of legacy infrastructure.

Our momentum is backed by the market: Druva was named a Leader in the 2025
Gartner® Magic Quadrant™ for Backup and Data Protection Platforms, a Leader in
the 2025 IDC MarketScape for Cyber-Recovery, and a Leader & Outperformer in the
2025 GigaOm Cloud Data Protection Radar. Even better, customers validate that
leadership every day through strong Gartner Peer Insights ratings, standout Net
Promoter Scores (NPS), and top willingness-to-recommend results.

Visit druva.com [https://www.druva.com/] and follow us on LinkedIn
[https://www.linkedin.com/company/druva/mycompany/], X
[https://twitter.com/druvainc] and Facebook
[https://www.facebook.com/DruvaInc/].

As a Senior Staff Software Engineer - Escalations, you will be responsible for
fixing product bugs and delivering code changes to the Production part of
product reliability, resiliency, stability & sustenance for all Druva SaaS
Customers.

This role will require excellent communication skills as you will collaborate
with Product Management, CloudOps, Development & Customer-Facing Teams to refine
requirements, product architects to propose architectural changes, and other
product owners to drive features for usability/supportability/quality. 

Key Skills:

* 6 -9 years of experience in a combination of Development and Sustenance
roles.
* Extensive hands-on experience in Go/Python on Unix/Linux or Windows platform.
* Excellent programming skills along with Data structures, Algorithms, and
Design Concepts.
* Strong problem-solving skills and demonstrated ability to articulate and
present technical solutions.
* Strong interpersonal and communication skills, both written and verbal, with
the ability to develop and maintain working relationships at all levels, both
with customers and internal stakeholders.
* Experience in enterprise software, deep knowledge of software development
including threading, network, and disk IO, data transformations, data
integrity, systems management, systems administration, and monitoring.

Desirable Skills:

* Exposure to specific technologies around Office
365/VMWare/HyperV/Nutanix/FS/NAS
* 6+ years of software development experience in Python/Golang
* Experience in the development of complex, scale-out, distributed systems
based on Service Oriented Architecture/Micro services
* Experience in Cloud Technologies (preferably AWS)
* Knowledge of the Backup or Storage domain will be an advantage. 

Role and Responsibilities:

* Suggest and propose solutions to complex design problems for respective
technology/workload.
* Fix Product Bugs and deliver code changes to Production.
* Work closely with the Sales/Tech Support/Customer Success/Professional
Services team assisting them on their POCs and Implementation Projects. 
* Own and drive the Cloud Production issues for investigation and RCA,
delivering a solution and working with the extended development teams.
* Drive validation of future releases in a staging environment for customer use
cases, a gatekeeper for product release and quality assurance.
* Partner with respective scrum teams and Product Management for feature design
& product improvements.
* Ensure communication flows well cross-functionally for product updates and
known issues.

Qualification

B.Tech/B.E/M.E/M.Tech (IT or Computer Science) or equivalent