Senior Support Engineer

Experience: 1.00 + years

Salary: Confidential (based on experience)

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Office ()

Placement Type: Full time Permanent Position

(*Note: This is a requirement for one of Uplers' client - Shipthis)

What do you need for this opportunity?

Must have skills required:

JavaScript, MongoDB, Debugging, support, Customer Interaction

Shipthis is Looking for:

Job Synopsis

Location: Bangalore

Job Type: Full-time

Shift: Rotational Shift, (1 Month Night Shift - WFH)- (2 Month Day Shift WFO)

Role: Software Support Engineer

Industry Type: Software Product

Employment Type: Full-time, Permanent

Software Support Engineer

Bengaluru

Full-Time

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal – to Evolve Freight forwarders towards Digitalized operations, enhancing efficiency, and driving lasting change.

As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.

Job Description

What you'll be doing?

Utilize programming expertise to troubleshoot and diagnose software issues, offering clear and actionable solutions.

Perform regular maintenance and updates to the applications

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Reporting software bugs and supportability concerns along with customer suggestions to the product teams.

Proven ability to analyze, diagnose, and resolve complex technical issues efficiently.

Requirement gathering and analysis of customer requirements.

Development and configuration of client instances during onboarding

Document technical solutions, known issues, and best practices in a clear and concise manner.

Follow the SLA for issues with respect to the severity.

Desired Qualifications Include

Experience in debugging and interpreting code to identify and address software-related issues

Ability to multi-task and work with minimal supervision

Knowledge of JavaScript, HTML, JSON, and Angular

Basic concepts of Python and REST APIs

Strong problem-solving skills

Excellent written and verbal communication skills

We welcome candidates

Who Is Immediate Joining

Female candidates returning to work after a career break are strongly encouraged to apply

Whether you're seasoned or just starting out if you have the skills and passion, we invite you to apply.

We are an equal opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.

How to apply for this opportunity?

Step 1: Click On Apply! And Register or Login on our portal.
Step 2: Complete the Screening Form & Upload updated Resume
Step 3: Increase your chances to get shortlisted & meet the client for the Interview!

About Uplers:

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!