Senior Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for
good and – through their work – can make an impact on our industry. We’re here
to help our colleagues achieve success and offer an inclusive and collaborative
culture where your voice is valued. What You’ll Do Advise and arrange travel for
corporate business customers (both individuals and groups) Arrange and book
domestic and international business travel, in a variety of complexity, for air,
road, rail, and accommodations Use various Global Distribution Systems (GDSs),
including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided
Communicate effectively with customers over the telephone, messaging (chat),
e-mail, and/or back office systems Act as a trusted advisor by using travel
expertise to proactively provide advice and selling additional services to
clients to meet their needs while adhering to their company’s travel policy Work
individually and as a team to meet business and account-specific goals, which
may include customer satisfaction, call adherence and service metrics We look
forward to sharing more detailed job functions and key performance indicators
during the interview process. What We’re Looking For Previous experience in
travel (preferably business travel) and understanding of fares and ticketing
rules for car, air, and hotel Passion for excellence in client service,
including proactive anticipation of needs Native GDS expertise (Sabre, Apollo,
Amadeus and/or Galileo) Professional communication (written and verbal)
Attention to detail Act with integrity, and look after personal traveler
information Possess a strong understanding of the travel industry (background in
business travel, leisure travel, or airline reservation) Resolving customer
issues quickly and independently Teamwork and openness to feedback Our Traveler
Care unit is a 24/7 operation. We have specific colleagues dedicated to the
night shift, however, please be flexible and prepared to work afternoon shifts
(12-8pm) and weekends. Location Mumbai, India The #TeamGBT Experience Work and
life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each
country and start the day you do. These include health and welfare insurance
plans, retirement programs, parental leave, adoption assistance, and wellbeing
resources to support you and your immediate family. Travel perks: get a choice
of deals each week from major travel providers on everything from flights to
hotels to cruises and car rentals. Develop the skills you want when the time is
right for you, with access to over 20,000 courses on our learning platform,
leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You
can connect with colleagues through our global INclusion Groups, centered around
common identities or initiatives, to discuss challenges, obstacles,
achievements, and drive company awareness and action. And much more! All
applicants will receive equal consideration for employment without regard to
age, sex, gender (and characteristics related to sex and gender), pregnancy (and
related medical conditions), race, color, citizenship, religion, disability, or
any other class or characteristic protected by law. Click Here for Additional
Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore,
we are committed to providing reasonable accommodation to qualified individuals
with disabilities. Please let your recruiter know if you need an accommodation
at any point during the hiring process. For details regarding how we protect
your data, please consult the Amex GBT Recruitment Privacy Statement. What if I
don’t meet every requirement? If you’re passionate about our mission and believe
you’d be a phenomenal addition to our team, don’t worry about “checking every
box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More