Senior UX Designer

Join us as we work to create a thriving ecosystem that delivers accessible,
high-quality, and sustainable healthcare for all. Position summary Design
experiences that help clinicians complete critical work with clarity,
efficiency, and confidence. In this role, you will shape simple and effective
interactions across mobile and web workflows, using design and design thinking
to improve both user experience and business outcomes. This position is based in
Pune, India and is a hybrid role. You will report to the UX Zone Lead for the
Mobile Zone, Senior Manager, Experience Design. About the Team Our UX team in
the Mobile Zone leads user experience design for several clinician-facing iOS
and Android mobile applications that enable clinicians to access the Electronic
Health Record (EHR) on their phone, along with related web-based workflows that
create a cohesive cross-platform experience. We design across a broad set of
workflows: including colleague messaging, inbox action items, and exam
documentation, with an emphasis on reducing friction and supporting efficient
task completion. Our work spans research, interaction design, information
architecture, prototyping, and design partnership with product, engineering,
content, and clinical stakeholders. We aim to create experiences that are
practical, intuitive, and aligned to user needs, while thoughtfully using AI and
voice technologies where they improve workflows and add value. Essential Job
Responsibilities · Define strong problem statements, success metrics, and design
hypotheses to evaluate whether solutions are delivering intended outcomes. ·
Apply systems thinking to evaluate problems from multiple perspectives and
anticipate downstream impacts. · Conduct user research in a variety of forms
that will help answer open questions and de-risk our possible solutions ·
Translate user needs, business goals, and technical constraints into clear
design directions and experience requirements. · Create prototypes, journey
flows, and supporting artifacts of varying levels of fidelity that communicate
design intent clearly · Design simple, effective, and elegant interactions
across mobile app and web experiences for clinician workflows. · Collaborate
with product, engineering, research, content, and clinical partners to shape and
refine solutions. · Present thoughtful rationale for design recommendations and
adapt proposals based on feedback and evidence. · Participate in design reviews,
usability validation, and iteration cycles to improve experience quality. ·
Adapt to ambiguity, shifting priorities, and changing requirements while keeping
work moving forward. · Use AI tools thoughtfully in design workflows to
accelerate exploration, synthesis, and iteration, while applying human judgment
to evaluate outputs and determine what is appropriate for clinician-facing
experiences. Additional Job Responsibilities · Support design operations and
team practices that improve consistency and quality across projects. ·
Contribute to design systems by identifying reusable patterns and opportunities
for standardization. · Document design decisions, assumptions, and open
questions for cross-functional visibility. · Join planning discussions to help
shape priorities, scope, and sequencing. · Participate in knowledge-sharing or
informal guidance for other designers on the team. · Partner with analytics
teams to interpret findings and inform design decisions. · Align product content
and microcopy across workflows to support clarity and usability. · Explore
emerging interaction patterns and technologies that may improve clinician
workflows. · Coordinate with stakeholders across functions to maintain alignment
through design execution. Expected Education & Experience · Bachelor’s degree in
UX Design, Interaction Design, HCI, Graphic Design, Industrial Design, or a
related field, or equivalent practical experience. · 3 to 8 years of experience
in UX, product design, interaction design, or a related discipline. · Experience
designing for digital products, with demonstrated work in mobile and/or web
applications. · Experience creating low-fidelity design artifacts, user flows,
prototypes, and interaction specifications. · Experience collaborating with
product management, engineering, and content partners in a cross-functional
environment. Experience collaborating across cross-functional teams preferred
but not required. · Experience using design tools such as Figma, Sketch, or
comparable tools. Experience using AI-forward tools such as Figma Make and
LLM-backed IDEs (Windsurf, Codex, Claude Code, etc.) preferred but not required.
· Experience applying user-centered design methods, including problem framing,
iterative design, and usability feedback. · Experience working with complex
workflows, information-heavy interfaces, or enterprise products. · Experience
leveraging metrics or qualitative evidence to guide and evaluate design
decisions. · Ability to communicate design rationale clearly in written and
verbal formats. About athenahealth Our vision: In an industry that becomes more
complex by the day, we stand for simplicity. We offer IT solutions and expert
services that eliminate the daily hurdles preventing healthcare providers from
focusing entirely on their patients — powered by our vision to create a thriving
ecosystem that delivers accessible, high-quality, and sustainable healthcare for
all. Our company culture: Our talented  employees — or athenistas, as we call
ourselves — spark the innovation and passion needed to accomplish our vision. We
are a diverse group of dreamers and do-ers with unique knowledge, expertise,
backgrounds, and perspectives. We unite as mission-driven problem-solvers with a
deep desire to achieve our vision and make our time here count. Our
award-winning culture is built around shared values of inclusiveness,
accountability, and support. Our DEI commitment: Our vision of accessible,
high-quality, and sustainable healthcare for all requires addressing the
inequities that stand in the way. That's one reason we prioritize diversity,
equity, and inclusion in every aspect of our business, from attracting and
sustaining a diverse workforce to maintaining an inclusive environment for
athenistas, our partners, customers and the communities where we work and serve.
What we can do for you: Along with health and financial benefits, athenistas
enjoy perks specific to each location, including commuter support, employee
assistance programs, tuition assistance, employee resource groups, and
collaborative  workspaces  — some offices even welcome dogs. We also encourage a
better work-life balance for athenistas with our flexibility. While we know
in-office collaboration is critical to our vision, we recognize that not all
work needs to be done within an office environment, full-time. With consistent
communication and digital collaboration tools, athenahealth enables employees to
find a balance that feels fulfilling and productive for each individual
situation. In addition to our traditional benefits and perks, we sponsor events
throughout the year, including book clubs, external speakers, and hackathons. We
provide athenistas with a company culture based on learning, the support of an
engaged team, and an inclusive environment where all employees are valued. Learn
more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity United by our mission and
driven by our entrepreneurial spirit, our work at athenahealth is collaborative,
transformative, and above all, it’s meaningful. Our employees take pride in
using technology and data-driven insights to inspire changes that will make the
U.S. healthcare system better for everyone, including your friends, family and
maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert
Please be aware of questionable job offers that are not affiliated with
athenahealth. athenahealth has been made aware of unauthorized career
opportunities offered by individuals posing as representatives of larger U.S.
companies, including athenahealth. The fictitious jobs are advertised on
employment-search websites, such as Indeed.com and Craigslist.com, and
prospective employees are required to share their personal and financial
information (e.g. credit card, bank information), provide copies of their
government-issued identification, and/or send money for application fees,
processing charges or work permits. The victims who are told they are "hired"
are often instructed to deposit a check (which is later returned as fraudulent)
into their own account and to forward overpayment to individuals - usually via
wire transfer. Important information for job seekers: athenahealth has a formal
application process and we do not request you to interview on a Google Hangout
or via text messaging. athenahealth will never request money for the opportunity
to apply or work for athenahealth. athenathealth does not require completion of
tax forms, bank account or credit card information as part of the recruiting
process. If you feel that you have been a victim of such a scam, please send an
email to: askhr@athenahealth.com