Service Delivery Lead | Airport & Airline Operations

Job Title Service Delivery Lead | Airport & Airline Operations ✨ Service
Management Lead 📍 Location: Delhi / Mumbai 🌟 Job Description Summary Lead the
day-to-day delivery and continuous improvement of services for our customers,
working across teams and stakeholders. You will be accountable for service
performance, operational governance, and end-to-end service coordination post
go-live. 🚀 Key Responsibilities 🔹 Service Delivery & Operations Own end-to-end
service delivery, ensuring SLA adherence and stable operations Lead incident,
problem, and request management, driving root-cause analysis and prevention
Coordinate change and release activities to ensure minimal disruption 🔹
Performance & Governance Own service reporting, dashboards, and KPI tracking;
communicate risks and improvements Ensure compliance with security, governance,
and operational standards Maintain service documentation, runbooks, and
knowledge assets 🔹 Continuous Improvement Drive continual service improvement
(CSI), including automation and process optimisation Translate business needs
into actionable backlog and priorities 🤝 Stakeholder Management Build strong
relationships with business stakeholders as a trusted service partner Manage
third-party vendors, including escalations, SLA adherence, and improvements
Define and manage escalation pathways for major incidents and service
disruptions 🎯 Skills & Experience ✔️ IT Service Management / Service Delivery
experience ✔️ Strong ITIL knowledge (Incident, Problem, Change, Request) ✔️
Experience with KPIs, reporting, and service performance management ✔️
Stakeholder & vendor management expertise ✔️ Strong analytical mindset with
problem-solving focus ✔️ Ability to work in a fast-paced, high-demand
environment 🎓 Qualifications ✅ Eligible for airport security clearance ✅ Based
in / able to commute to Mumbai airport locations ✅ Strong English communication
(written & verbal) ✅ ITIL Foundation Certification (preferred) ✅ ServiceNow /
ITSM tools experience (preferred) ✅ Change delivery experience What we can offer
you 🎯 A critical mission and purpose - At Amadeus, you'll power the future of
travel with a critical mission and extraordinary purpose.  🌎 A truly global DNA
- Everything at Amadeus is global, from our people to our business, which
translates into our footprint, processes, and culture.  🎓 Great opportunities
to learn - Learning happens all the time and in many ways at Amadeus, from
on-the-job training to formal activities, and daily interactions.  🤗 A caring
environment – Amadeus fosters a caring environment that supports both
professional growth and personal well-being.  💰 A complete rewards offer -
Amadeus provides attractive compensation packages, including salary, bonus,
caregiving and health benefits.  🌟 A flexible working model - Embrace our
flexible working model, enabling you to excel wherever and however you work
best.  🌈 A diverse, equitable, and inclusive community – We are committed to
enabling each employee to reach their full potential by fostering a culture of
belonging and fair treatment.  📈 A Reliable Company - Trust and reliability are
fundamental to shaping our relationships with customers, partners, and
employees. #LI-KA1 Diversity & Inclusion Amadeus aspires to be a leader in
Diversity and Inclusion in the tech industry, enabling every employee to reach
their full potential by fostering a culture of belonging and fair treatment,
attracting the best talent from all backgrounds, and as a role model for an
inclusive employee experience.  Amadeus is an equal opportunity employer. All
qualified applicants will receive consideration for employment without regard to
gender, race, ethnicity, sexual orientation, age, beliefs, disability or any
other characteristics protected by law.  We are Amadeus and we make travel work
better for everyone, everywhere. As part of our global team of 20,000+
passionate team members across 100+ locations, you’ll join a community united by
a love for travel and technology. We’re not just shaping the future of travel;
we’re using it as a force for good, enriching lives and supporting our planet.
Here, you’ll be free to innovate and grow with driven colleagues. Join us on a
journey where you will help us bring the world closer!