Service Desk Specialist

We are looking with Excellent Communication skills and who can work on rotational shift
Responsibilities:
Hands-on knowledge of Office 365 accounts and services
Hands-on knowledge of Ticketing tools: Jira Service now
Attending Day-to-Day Calls to the Users Troubleshooting Hardware Software
Possess strong interpersonal skills and the ability to work as an effective team player
Excellent knowledge of the most recent Windows operating systems and associated applications
Good communication is a must
Resolving incoming client and personnel IT queries remotely via email and phone or at the office
Should possess knowledge on installing Windows OS on laptop or VM or CPC

Qualifications:
Associate or bachelor’s degree in computer science information systems or similar
At least 3 years' experience in end-user support role
Strong understanding of various IT-Infrastructure systems like Virtual machines Laptop networks etc
Strong understanding of IT-Infrastructure software and tools like OS MS-Office system console etc
Strong understanding of IT-Infrastructure issues problems like link outages system failures etc
Good ability to multitask and simultaneously working on more than one tasks in hand
Ability to simultaneously monitor multiple system consoles and take appropriate observations actions
Ability to work in rotating shifts environment
Must be able to maintain accuracy and confidentiality
Skills experience in voice-based technical support
Skills experience on working with international users
Meticulous Approach attention to detail
Advanced collaboration communication and interpersonal skills
Excellent organizational and time management skills
In-depth and current knowledge of computer programs and hardware