ServiceNow Engineer

Job Description: Essential Job Functions: Drive and oversee the maintenance of a
multi-tenant ServiceNow platfrom blueprint, ensuring alignment with operational
and engineering standards. Resolve complex technical challenges by researching
and proposing solutions, including debugging and troubleshooting production
issues, while collaborating with internal teams. Handle tickets from low to high
priority and deliver timely technical support to resolve user issues and
maintain system stability. Comply with development standards while identifying
and fixing software flaws, conducting regression testing to maintain system
stability. Manage data imports, exports, and transformations across Service
Management Platforms while ensuring data integrity and consistency. Create
comprehensive technical documentation for configurations, customizations, and
processes. Participate in all Scrum ceremonies and work as part of an adaptive
DevOps team to ensure effective collaboration and continuous improvement.
Provide mentorship and promote a culture of innovation, collaboration, and
continuous learning within the team. Contribute to the execution of the
Platforms strategy, participating in strategic discussions, technology
assessments and organizational initiatives. Support a team of software engineers
in the development of software products and solutions, providing guidance, code
reviews, and technical support. Assist in the professional growth and mentorship
of team members through regular feedback, coaching, and career development
planning. Collaborate with cross-functional teams to define project
requirements, ensuring the successful delivery of software projects. Manage and
monitor scrum, tasks, timelines, assignments, helping to prioritize and plan
work to meet product goals and objectives Support business continuity through
shift coverage and on-call rotations, ensuring timely response to high-priority
incidents and maintaining system availability. Basic Qualifications: 5+ years of
relevant work experience in industry with a minimum of 2+ years of exposure and
experience with Agile methodologies Mandatory certifications: Certified Scrum
Master (CSM) Preferred certification: ITIL v4 foundation, ServiceNow CSA, any
additional ServiceNow Micro-Certifications will be considered as advantage Prior
experience with Scaled Agile frameworks will be considered strong advantage
Effective communication, organizational and time management skills Woking
knowledge and experience with software development methodologies and best
practices: Scrum, Agile Basic knowledge in 1 or more software languages
Willingness to learn and grow in a leadership role Strong problem-solving skills
At DXC Technology, we believe strong connections and community are key to our
success. Our work model prioritizes in-person collaboration while offering
flexibility to support wellbeing, productivity, individual work styles, and life
circumstances. We’re committed to fostering an inclusive environment where
everyone can thrive. Recruitment fraud is a scheme in which fictitious job
opportunities are offered to job seekers typically through online services, such
as false websites, or through unsolicited emails claiming to be from the
company. These emails may request recipients to provide personal information or
to make payments as part of their illegitimate recruiting process. DXC does not
make offers of employment via social media networks and DXC never asks for any
money or payments from applicants at any point in the recruitment process, nor
ask a job seeker to purchase IT or other equipment on our behalf. More
information on employment scams is available here. DXC Technology (NYSE: DXC) is
a leading enterprise technology and innovation partner delivering software,
services, and solutions to global enterprises and public sector organizations —
helping them harness AI to drive outcomes at a time of exponential change with
speed. With deep expertise in Managed Infrastructure Services, Application
Modernization, and Industry-Specific Software Solutions, DXC modernizes,
secures, and operates some of the world's most complex technology estates. Learn
more on dxc.com.