SH - Executive - Operations

Executive Operations
Role Overview
This is a customer support role where you will handle customer queries via emails, and chats (No calling involved at this stage). You will ensure quick and effective resolution of customer queries and deliver a high-quality customer experience. This role is part of our English and Exams business and supports customers globally. This is a pay band 4 roles
What will you do
Handle customer queries via, emails, and chats
Provide quick and accurate resolution to customer issues
Who can apply
Graduates (any stream)
6 months to 3 years of experience (customer service/backend/blended process)
Good communication skills in English
Basic computer knowledge (MS Office)
Work Environment
Location: Noida (Work from Office)
24x7 shift based role
Salary
₹3.40 to ₹5.12 LPA, based on experience, skills, and role alignment
Exceptional candidates may be considered for higher compensation in line with internal approval processes
Employment Type
1-year Fixed Term Contract (FTC) on British Council payroll. Can be extended or converted to permanent based on performance and business needs.
Growth Opportunity
Opportunity to grow within customer operations and service roles. Internal mobility options available based on performance and eligibility.
Benefits
Group Mediclaim policy
Group term life insurance
Group accident insurance
Gratuity (as per policy)
Performance-based variable pay
21 days annual leave
Free British Council Library membership
Important Note
Joining is subject to successful background verification
Interested candidates are requested to apply by Thursday, 30th July 2026, 11:59 PM local time