Site Reliability Engineer 3 - Network Operations - Pune

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app,
was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600
Million) registered users and a digital payments acceptance network spread
across over 4 Crore (40+ million) merchants. PhonePe also processes over 33
Crore (330+ Million) transactions daily with an Annualized Total Payment Value
(TPV) of over INR 150 lakh crore. 

PhonePe’s portfolio of businesses includes the distribution of financial
products (Insurance, Lending, and Wealth) as well as new consumer tech
businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App
Store for the Android ecosystem) in India, which are aligned with the company’s
vision to offer every Indian an equal opportunity to accelerate their progress
by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to
work, Everyday!. And that starts with creating the right environment for you. We
empower people and trust them to do the right  thing. Here, you own your work
from start to finish, right from day one. PhonePe-rs solve complex problems and
execute quickly; often building frameworks from scratch. If you’re excited by
the idea of building platforms that touch millions, ideating with some of  the
best minds in the country and executing on your dreams with purpose and speed,
join us!

SRE::Network Operations Engineer III

As a Network Operations Engineer III, you will be a senior member of our network
operations team, responsible for overseeing the design, implementation, and
optimization of our complex and mission-critical network infrastructure. This
role requires a high level of expertise in networking technologies, a strategic
mindset, and the ability to lead initiatives that enhance the overall
performance, security, and scalability of our network.

Key Responsibilities:

Advanced Network Configuration:

* Lead the design and implementation of high-availability, fault-tolerant data
center network architectures.
* Develop and implement strategies for the continuous improvement of network
infrastructure.
* Develop and review configuration templates which need to be used in bulk
provisioning of network devices in a data center environment.

Network Strategy and Planning:

* Contribute to the development of the organization's long-term network
strategy.
* Lead capacity planning initiatives, forecasting future network requirements,
and recommending scalable solutions.
* Review HLD and LLD diagrams as part of solution design requirements and
review.

Emerging Technologies:

* Stay abreast of industry trends and emerging technologies in networking.
* Evaluate and recommend the adoption of new technologies to improve network
efficiency and capabilities.

Mentorship and Leadership:

* Provide mentorship and guidance to junior network operations engineers.
* Lead and participate in knowledge-sharing sessions to enhance the team's
overall skill set.

Incident Management and Resolution:

* Lead the on-call engineer team and be the L3 escalation point for them for
complex incidents and outages.
* Develop and implement incident response procedures and playbooks.

Vendor Management:

* Collaborate with vendors to evaluate and implement new technologies and
solutions.
* Manage relationships with key vendors to ensure optimal support and service.

Qualifications:

* Bachelor's degree in Computer Science, Information Technology, or a related
field, or equivalent work experience.
* 7+ years of experience in network operations or a related role.
* In-depth knowledge of data center technologies and network routing protocols.
* Expert-level knowledge of routing and switching technologies, and security
principles.
* Strong scripting and automation skills, with proficiency in languages like
Python, Go, Shell, Ansible, Terraform or similar.
* Proven experience in designing and implementing large-scale, enterprise-level
networks.
* Strong analytical and troubleshooting skills.
* Excellent leadership and communication skills.
* Industry certifications such as Cisco CCIE, Juniper JNCIE, or equivalent
would be an added advantage.

Preferred Skills:

* Experience in network routing protocols like BGP, OSPF etc.
* Familiarity with data center technologies like VXLAN, EVPN etc.
* Knowledge of firewall technologies like IDS, IPS, WAF, UTM, NAT, IPsec etc.
* Knowledge of network operating systems like Junos, Cisco IOS/XE/XR,
Enterprise SONiC, Cumulus Linux etc.
* Knowledge of network automation and scripting languages like Python, Go,
Shell etc.
* Expert-level knowledge of configuration management tools like Ansible and
Terraform.
* Expertise in complex fundamentals of Linux.
* Experience in monitoring tools and frameworks like Telegraf, Grafana,
Prometheus, ELK stack.
* Experience with cloud networking solutions like Microsoft Azure.
* Knowledge of open-source virtualization technologies like KVM.
* Expertise in advanced network troubleshooting and performance optimization.
* Expertise in the implementation and management of load balancing solutions
like Nginx, F5 BigIP etc.
* Contributions to open-source networking projects or industry publications.

This Network Operations Engineer III position represents a significant
opportunity for a seasoned professional to make a substantial impact on our
organization's network infrastructure. Join our team and be a key contributor to
the success and innovation of our data center network infrastructure.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract
Roles)

* Insurance Benefits - Medical Insurance, Critical Illness Insurance,
Accidental Insurance, Life Insurance
* Wellness Program - Employee Assistance Program, Onsite Medical Center,
Emergency Support System
* Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption
Assistance Program, Day-care Support Program
* Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel
Policy
* Retirement Benefits - Employee PF Contribution, Flexible PF Contribution,
Gratuity, NPS, Leave Encashment 
* Other Benefits - Higher Education Assistance, Car Lease, Salary Advance
Policy

Our inclusive culture promotes individual expression, creativity, innovation,
and achievement and in turn helps us better understand and serve our customers.
We see ourselves as a place for intellectual curiosity,  ideas and debates,
where diverse perspectives lead to deeper understanding and better quality
results. PhonePe is an equal opportunity employer and is committed to treating
all its employees and job applicants equally; regardless of  gender, sexual
preference, religion, race, color or disability. If you have a disability or
special need that requires assistance or reasonable accommodation, during the
application and hiring process, including support for the interview or
onboarding process, please fill out this form.
[https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform]

Read more about PhonePe on our blog [https://www.phonepe.com/blog/].

Life at PhonePe [https://www.phonepe.com/blog/life-at-phonepe/]

PhonePe in the news [https://www.phonepe.com/press/]