Social Media Escalation Intern

Social Media Escalation Intern

About Rupeek:
Rupeek, established in 2015 and headquartered in Bangalore, stands as India's leading
asset-backed digital lending fintech platform. Committed to making credit accessible to
Indians in a fair and convenient manner, Rupeek pioneers innovative financial products
focused on monetizing India's $2 trillion gold market. Leveraging state-of-the-art technology
and an automated asset-light supply chain, Rupeek is transforming the gold loan disbursal
landscape across 40+ cities in India. With a customer base exceeding 5,00,000+, the
company's strategic partnerships with top banks and financial institutions underscore its
commitment to building gold-backed assets through low-risk, low-touch, and friction-free
processes.Rupeek's impressive journey is supported by key investors such as Sequoia Capital, Accel
Partners, Bertelsmann, and GGV Capital. In Apr 2024, Rupeek turned profitable and raised
200Cr.+ in equity capital from Manipal Group and Elevation Capital to fund its next
phase of growth. Join us in redefining the future of finance through innovation, technology,
and a commitment to financial inclusivity.

Profile Summary
As Social Media Escalation Intern, you will be handling all customer queries escalated through social media in a polite and professional manner while maintaining customer privacy.

Job Details:
Job Title: Social Media Escalation Intern
Education: Any Graduate / Post Graduate (excluding BE/BTech)
Location: Workshaala Delta, next to Devi Eye Hospital, HSR
Stipend: ₹15,000 per month
Duration: 6 months

Job Responsibilities:
Prepare and maintain regular social media performance and escalation reports
Manage escalation queues efficiently to ensure timely resolution
Work with CRM tools to track, update, and close customer cases

Key Responsibilities:
Respond to customer escalations within defined TATs
Prioritize cases and coordinate with relevant internal departments for resolution
Maintain effective stakeholder communication and relationship management

Key Skills:
Strong understanding of major social media platforms
Excellent verbal and written communication skills
Ability to multitask and manage priorities effectively
Professional email writing skills
Basic working knowledge of Microsoft Excel

Join our pioneering team at Rupeek Fintech and play a pivotal role in shaping the future landscape of lending partnerships in the Fintech sector!