Software Development Engineer IV

About Us

Observe.AI [http://observe.ai] is the AI Agents platform for customer
experience, designed to help organizations deliver faster, smarter, and more
efficient customer service at scale. The platform enables businesses to deploy
specialized AI agents that autonomously execute work across the full CX
lifecycle—from handling customer conversations to supporting frontline teams and
optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand
context, make decisions, take action, and continuously improve outcomes. This
allows organizations to increase resolution speed, elevate service quality, and
reduce operational costs while empowering your frontline team to focus on
higher-value work.

Built on a CX-native foundation, Observe.AI [http://observe.ai] helps leading
brands like DoorDash, Affordable Care, Signify Health, and Verida improve
customer satisfaction, boost agent productivity, and deliver consistent,
scalable performance across every customer interaction.

Why Join Us

At Observe.AI [http://observe.ai], you’ll have the opportunity to solve complex
engineering challenges at scale—building systems that process millions of call
recordings every single day. As an SDE-4, you’ll work on cutting-edge
technologies, leveraging the latest technologies to design and deliver secure,
scalable, and multi-tenant solutions. You’ll collaborate with a team of highly
skilled engineers, influence the technical roadmap and take ownership of
building critical systems that power our AI-first products. If you’re passionate
about architecting high-impact platforms and want to push the boundaries of
backend engineering, this is the place for you.

What you’ll be doing

* Lead the design and development of complex software systems using modern
software development practices and technologies
* Define and implement software architecture and design patterns that enable
scalable and maintainable software systems
* Develop technical strategies and roadmaps to drive the evolution of our
software platforms and systems
* Mentor and coach other engineers, promoting a culture of technical excellence
and continuous improvement
* Collaborate with cross-functional teams to define and deliver high-quality
software products and services
* Contribute towards cross-team initiatives, and share knowledge and best
practices with the broader organization
* Drive innovation and experimentation, identifying new opportunities for
growth and improvement
* Build model reusable code and design/facilitate libraries for future
useCollaborate with the product team to understand and refine the product
roadmap, while taking ownership of the technical roadmap definition
* Mentor and coach other engineers, promoting a culture of technical excellence
and continuous improvement

What you’ll bring to the role

* Bachelor's or Master's degree in Computer Science
* 8+ years of experience in software engineering, with a focus on large-scale,
distributed systems
* Strong programming skills in one or more programming languages, such as Java,
Python, etc
* Proven experience in software architecture and design, with a deep
understanding of software design patterns and principles
* Up-to-date knowledge of evolving technologies and the ability to guide the
team toward evaluating and adopting cutting-edge technologie
* Excellent communication and collaboration skills, with a track record of
working effectively with cross-functional teams
* Strong problem-solving skills and a passion for solving complex technical
challenges
* Knowledge of container management tools (e.g. Docker Swarm, Kubernetes).
* Familiarity with data stores, including at least one of the following:
Postgres, MongoDB, Cassandra, and Redis
* Knowledge of queueing systems (e.g. SQS, Kafka) and caching systems (e.g.
Ehcache, Memcache)
* Ability to perform well in a fast-paced environment
* Experience leading and mentoring teams of engineers

Perks & Benefits

* Excellent medical insurance options and free online doctor consultations
* Yearly privilege and sick leaves as per Karnataka S&E Act
* Generous holidays (National and Festive) recognition and parental leave
policies
* Learning & Development fund to support your continuous learning journey and
professional development
* Fun events to build culture across the organization
* Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI [http://observe.ai] is an Equal Employment Opportunity employer that
proudly pursues and hires a diverse workforce. Observe AI does not make hiring
or employment decisions on the basis of race, color, religion or religious
belief, ethnic or national origin, nationality, sex, gender, gender identity,
sexual orientation, disability, age, military or veteran status, or any other
basis protected by applicable local, state, or federal laws or prohibited by
Company policy. Observe.AI also strives for a healthy and safe workplace and
strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to
creating an inclusive culture built on a foundation of respect for all
individuals. We seek to hire, develop, and retain talented people from all
backgrounds. Individuals from non-traditional backgrounds, historically
marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape
the future of Observe.AI, we encourage you to apply. For more information, visit
www.observe.ai [http://www.observe.ai/].