Software Engineer (N8N, MCP, AI)

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re
ambitious. We’re game changers. And we play to win. We set the highest standards
and execute beyond them. And if you’re like us, we can offer you the ultimate
career opportunity that will light a fire within you.

What's the Role All About? 

The Software Engineer is a customer-facing, billable role responsible for
implementing, configuring, and delivering AI-driven and Conversational AI
solutions across the NICE CXone ecosystem.  As a hands-on technical contributor,
you will build integrations, configure conversational AI platforms, and ensure
high-quality execution of project deliverables.  

How Will You Make an Impact? 

* Partner with business stakeholders to map current workflows, identify
ROI-backed opportunities (reduced effort, improved employee experience,
measurable efficiency gains), and define future-state toAI-enabled processes.
* Design, build, and iterate AI solutions and automations in n8n, Copilot
Studio, and other AI/automation tools; create reliable agents and assistants
that remove manual work.
* Understand and work within NiCE internal processes and systems (e.g., CRMs,
knowledge bases, ticketing/support tools, and operational platforms) to
ensure solutions fit real-world constraints.
* Collaborate with IT and Developers when needed to overcome technical
obstacles, integrate securely with enterprise systems, and scale solutions.
* Enable and upskill internal support teams to use AI effectively—through
reusable patterns, playbooks, coaching, and hands-on problem solving.
* Maintain expertise in modern AI approaches and apply them pragmatically to
internal operations, including LLMs, RAG, GPT-based assistants, Copilot
ecosystems, MCP servers, APIs, JSON, and light scripting. Use AI tools to
debug and resolve workflow or code errors.

Have You Got What It Takes? 

* 2+ years of experience in solutioning, business process improvement,
operations consulting, or similar roles driving cross-functional change.
* Proven ability to translate operational needs into practical AI use cases and
deliver outcomes against clear success metrics.
* Strong, applied knowledge of AI and NLP technologies (LLMs, RAG, GPTs,
Copilot-style assistants, AI agent patterns, MCP servers).
* Hands-on experience building automations/assistants with n8n (or comparable
orchestration tools); comfort developing in Copilot Studio or similar
platforms.
* Working knowledge of API integrations, JSON, and basic coding/scripting; able
to use AI tools to debug and manipulate code or automation errors.
* Demonstrated curiosity and ongoing personal or professional use of AI tools
to improve workflows—someone who experiments, learns fast, and brings
practical AI habits into the role.
* Excellent stakeholder management and communication skills, with the ability
to drive adoption and help others become effective with AI.
* Comfortable operating in a fast-paced environment, balancing multiple
initiatives and iterating quickly based on feedback and results.

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams –
comprised of the best of the best – work in a fast-paced, collaborative, and
creative environment! As the market leader, every day at NiCE is a chance to
learn and grow, and there are endless internal career opportunities across
multiple roles, disciplines, domains, and locations. If you are passionate,
innovative, and excited to constantly raise the bar, you may just be our next
NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum
flexibility: 2 days working from the office and 3 days of remote work, each
week. Naturally, office days focus on face-to-face meetings, where teamwork and
collaborative thinking generate innovation, new ideas, and a vibrant,
interactive atmosphere. 

About NICE

NICE Ltd. (NASDAQ: NICE) is an innovation leader in AI, cloud, and digital
solutions, serving over 25,000 global businesses, including 85 of the Fortune
100 corporations. With over 8,500 employees across 30+ countries, NICE software
handles more than 120 million customer interactions and monitors over 3 billion
financial transactions daily. NICE is committed to diversity and inclusion,
ensuring equal opportunities for all candidates.

Requisition ID: 10538
Reporting into: Tech Manager
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global
businesses, including 85 of the Fortune 100 corporations, to deliver
extraordinary customer experiences, fight financial crime and ensure public
safety. Every day, NiCE software manages more than 120 million customer
interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is
consistently recognized as the market leader in its domains, with over 8,500
employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color, religion,
national origin, age, sex, marital status, ancestry, neurotype, physical or
mental disability, veteran status, gender identity, sexual orientation or any
other category protected by law.