Specialist, Enterprise Infrastructure Services & Cloud

Colt provides network, voice and data centre services to thousands of businesses
around the world, allowing them to focus on delivering their business goals
instead of the underlying infrastructure. 

JOB ID :36124

Job Location:Gurgaon & Bangalore
Function:DIO
Job Level:S2 Core
Employment Type:Full Time

WHY WE NEED THIS ROLE

We are seeking a highly skilled Senior Technical Subject Matter Expert (SME) to
provide deep technical expertise across Enterprise Infrastructure Services. This
role focuses on Windows Server, VDI, Citrix, Microsoft 365, and cloud platforms
(Azure and GCP). The SME will act as a trusted advisor and hands-on technical
authority, ensuring secure architecture, operational excellence, and driving
automation and standardization initiatives to optimize cost and efficiency. The
successful candidate will take ownership of technical solutions and assume
responsibility for delivering outcomes that meet business objectives. While not
directly responsible for virtualization, storage, and networking, the role
requires a strong working knowledge of these areas to ensure seamless
integration.

WHAT YOU WILL DO

Technical Leadership
•    Serve as the go-to technical expert for Windows Server, Citrix, VDI,
Microsoft 365, and cloud platforms (Azure & GCP).
•    Provide advanced troubleshooting, root cause analysis, and resolution for
complex incidents.
•    Define and enforce best practices for infrastructure design, security, and
governance.
•    Drive automation and Infrastructure-as-Code initiatives for repeatable,
secure deployments.
•    Take ownership of technical deliverables and ensure successful
implementation of solutions.
Infrastructure Operations Support
•    Ensure operational stability and performance of Windows servers, Citrix
environments, VDI platforms, and Microsoft 365 services.
•    Maintain strong security posture and compliance across Azure and GCP
environments.
•    Collaborate with virtualization, storage, and networking teams to ensure
integrated solutions.
•    Assume responsibility for delivering outcomes aligned with business and
security requirements.
Project & Architecture Contribution
•    Contribute to infrastructure projects from design through implementation.
•    Partner with cross-functional teams to deliver scalable, secure, and
resilient solutions.
•    Provide technical input for strategic roadmaps and architecture decisions.
On-call 
•    Participate in the Infrastructure Operations on-call rota to provide
out-of-hours support for priority incidents. 

WHAT WE’RE LOOKING FOR

Required Technical Skills

Windows & VDI
•    Advanced administration and troubleshooting of Windows Server
(2016/2019/2022).
•    Strong knowledge of Active Directory, Group Policy, DNS, DHCP, and PKI.
•    Strong knowledge of Citrix Virtual Apps and Desktops architecture and VDI
solutions.
Microsoft 365
•    Deep understanding of M365 services, security, and compliance features.
•    Experience with identity management (Azure AD), conditional access, and
MFA.
Cloud Platforms
•    Hands-on experience with Azure and GCP architecture, governance, and cost
optimization.
•    Familiarity with automation tools (PowerShell, Terraform) and DevOps
principles.
Virtualization, Storage & Networking (Working Knowledge)
•    Understanding of VMware vSphere/ESXi architecture and clustering concepts.
•    Familiarity with enterprise storage technologies (e.g., Pure Storage, HPE)
and SAN/NAS fundamentals.
•    Solid grasp of networking principles (TCP/IP, VLANs, routing) and security
best practices.
Automation & Cost Optimization
•    Proven experience in automating infrastructure operations (e.g., patching,
provisioning, monitoring).
•    Ability to design and implement standardized processes to reduce complexity
and cost.
Linux (Desirable)
•    Basic to intermediate experience with Linux systems (RHEL, Ubuntu, SUSE).
•    Some familiarity with Linux administration and troubleshooting
Leadership & Behavioural Skills
•    Ownership & Accountability: Takes responsibility for delivering outcomes
and driving technical excellence.
•    Leadership: Ability to influence, guide, and collaborate across teams
without direct authority.
•    Outcome-Driven: Focused on delivering measurable results aligned with
business objectives.
•    Strategic Thinking: Aligns technical decisions with broader IT and business
strategy.
•    Communication: Clear and concise communication for technical and
non-technical audiences, including senior leadership.
•    Collaboration: Builds strong relationships across architecture, security,
and operations teams.
•    Adaptability: Thrives in a fast-paced, evolving environment.
•    Continuous Improvement: Proactively identifies opportunities for
optimization and innovation.
Qualifications
•    Bachelor’s degree in Computer Science, Information Technology, or
equivalent experience.
•    Relevant certifications (e.g., Microsoft Certified: Azure Solutions
Architect, Citrix Certified Expert, VMware VCP, Google Cloud Professional
Architect) preferred.

WHAT WE OFFER YOU:

LOOKING TO MAKE A MARK?

At Colt, you’ll make a difference. Because around here, we empower people. We
don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create
intelligent solutions.

Our global teams are full of ambitious, driven people, all working together
towards one shared purpose: to put the power of the digital universe in the
hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on
projects that connect people, cities, businesses, and ideas. We want you to help
us change the world, for the better.

DIVERSITY AND INCLUSION

* Inclusion and valuing diversity of thought and experience are at the heart of
our culture here at Colt. From day one, you’ll be encouraged to be yourself
because we believe that’s what helps our people to thrive. We welcome people
with diverse backgrounds and experiences, regardless of their gender identity
or expression, sexual orientation, race, religion, disability,
neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

* Signed the UN Women Empowerment Principles which guide our Gender Action Plan
* Trained 60 (and growing) Colties to be Mental Health First Aiders
* Please speak with a member of our recruitment team if you require adjustments
to our recruitment process to support you. For more information about our
Inclusion and Diversity agenda, visit our DEI pages
[https://www.colt.net/about/inclusion-diversity/].

BENEFITS

Our benefits support you through all parts of life, for both physical and mental
health.

* Flexible working hours and the option to work from home.
* Extensive induction program with experienced mentors and buddies.
* Opportunities for further development and educational opportunities.
* Global Family Leave Policy.
* Employee Assistance Program.
* Internal inclusion & diversity employee networks.

A GLOBAL NETWORK

* When you join Colt you become part of our global network. We are proud of our
colleagues and the stories and experience they bring – take a look at ‘Our
People’ site including our Empowered Women in Tech.