Specialist, Test Center Support

Job Title:  Specialist, Test Center Support (Network Operations Center)

Summary

The Specialist, Test Center Support (Network Operations Center) monitors,
supports, and maintains Pearson Professional Assessments owned Test Centers
network, systems, security, and endpoint infrastructure to ensure high
availability and optimal performance. This role blends real‑time network
monitoring with hands‑on troubleshooting across network devices, Windows Server
environments, identity platforms, endpoint management, patching systems, and
CCTV technologies. The ideal candidate is analytical, calm under pressure, and
comfortable working across multiple layers of IT operations.

Key Responsibilities

* Monitor network performance using NOC tools to detect outages, latency, or
service degradation.
* Respond to incidents by diagnosing root causes, escalating when required, and
ensuring timely resolution.
* Perform Level 1–2 troubleshooting across routers, switches, firewalls,
servers, and connectivity issues.
* Support Windows Server environments, including service checks, patching
coordination, and basic administration.
* Manage and troubleshoot Active Directory, including user provisioning, group
policies, and authentication issues.
* Support Windows 11 endpoints, resolving OS, login, performance, and
connectivity issues.
* Assist with Microsoft Intune device management, including compliance checks,
configuration profiles, and application deployment issues.
* Support identity and access issues in Microsoft Entra ID, including MFA, SSO,
conditional access, and user lifecycle tasks.
* Participate in Microsoft and third‑party patching cycles, including
monitoring deployments, troubleshooting failures, and ensuring compliance.
* Provide support for CCTV systems, including analogue and IP‑based cameras,
NVR/DVR systems, and video management platforms.
* Troubleshoot CCTV connectivity issues, camera failures, recording problems,
and network‑related video streaming issues.
* Handle alerts and tickets with accurate documentation and timely updates.
* Collaborate with network, systems, and security teams to resolve complex
incidents and support planned maintenance.
* Execute routine operational tasks, such as configuration backups, patch
checks, and system health reviews.
* Analyse recurring incidents and contribute to long-term fixes and process
improvements.
* Maintain runbooks, documentation, and shift handover reports to ensure
operational continuity.
* Participate in 24/7 operations, including shift work, on-call rotations, and
emergency response.
* Ensure compliance with security policies, SLAs, and operational standards.

Required Skills & Qualifications

* Strong understanding of TCP/IP, DNS, DHCP, BGP, OSPF, and routing/switching
fundamentals.
* Experience with network monitoring tools (SolarWinds, PRTG, Zabbix, Nagios,
Datadog).
* Hands-on experience with Cisco, Juniper, Fortinet, or similar network
equipment.
* Working knowledge of Windows Server (2016/2019/2022) administration.
* Practical experience with Active Directory (users, groups, GPOs,
authentication).
* Ability to support Windows 11 in an enterprise environment.
* Experience with Microsoft Intune for device compliance, configuration
profiles, and app deployment.
* Familiarity with Microsoft Entra ID (Azure AD), including identity
troubleshooting, MFA, and conditional access.
* Experience with Microsoft and third‑party patching tools, such as WSUS,
SCCM/MECM, Intune patching, or vendor‑specific update platforms.
* Knowledge of CCTV systems, including analogue and IP cameras, DVR/NVR
systems, and video management software.
* Ability to diagnose CCTV network issues, camera failures, and
recording/storage problems.
* Understanding of firewalls, VPNs, load balancers, and WAN technologies.
* Strong analytical skills for interpreting logs, packet captures, and
performance metrics.
* Excellent communication, documentation, and multitasking abilities.

* Certifications such as CCNA, Fortinet, CCNP, Network+, MCSA, AZ‑900, MD‑102
are a strong advantage.

 

Preferred Qualifications

* Experience in ISP, telecom, MSP, data centre, or cloud environments.
* Knowledge of Linux/Unix systems and basic scripting (PowerShell, Bash,
Python).
* Familiarity with ITIL processes, especially incident, problem, and change
management.
* Exposure to cloud networking (Azure, AWS, GCP).

About the Ideal Candidate

You’re someone who thrives in hybrid environments where networks, identity
systems, endpoints, patching workflows, and security technologies like CCTV all
intersect. You enjoy solving problems across multiple layers of the stack and
keeping critical services running smoothly.