Sr. Solution Architect, D&T, SAP PM

At West, we’re a dedicated team that is connected by a purpose to improve
patient lives that has been at the center of our Company for more than a
century. Our story began when Herman O. West solved the problem of supplying
penicillin in mass quantities to the US Government during World War 2. Through
our work to deliver thousands of life-saving and life-enhancing injectable
medicines to millions of patients daily, West’s indelible mark on the healthcare
industry has just begun. A name started our story. How will yours help write our
future?  

There’s no better place to join an inclusive community of professionals with
opportunities for lifelong learning, growth and development. Supported by
benefit programs, we empower the physical, mental, emotional and financial
health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live
and work. And are equally committed to creating a healthier environment and
planet through our sustainability efforts.  

JOB SUMMARY

The SAP Plant Maintenance (PM) Sr. Solution Architect is responsible for
partnering with the Digital and Transformation (D&T) & Business teams across
global locations to define, deliver, and support IT‑enabled business solutions
within the SAP PM module. This role focuses on understanding maintenance
business processes, identifying requirements, and designing effective functional
solutions aligned with enterprise asset management needs.
The position is accountable for system configuration, solution design, testing,
and deployment of SAP PM capabilities. It also includes handling ongoing system
maintenance, enhancement requests, and providing production support in
accordance with West Digital and Transformation standards, as well as company
policies and procedures.
The role ensures that SAP PM solutions are scalable, compliant, and optimized to
support preventive maintenance, corrective maintenance, work management, asset
tracking, and integration with related modules such as MM, QM, MFG, S2P, SD and
FI/CO.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate with global Digital & Transformation teams and business
stakeholders to understand the overall vision, maintenance strategies, and
operational needs, and translate them into detailed SAP PM business
requirements.
• Analyze process issues, interpret functional gaps, and recommend best
practices or SAP‑standard solutions to optimize maintenance operations.
• Utilize industry and SAP best practices to define the strategic direction for
SAP PM and design scalable, compliant, and efficient technical solutions.
• Configure, develop, and deliver SAP PM functionality to meet defined business
requirements, including preventive maintenance, corrective maintenance,
calibration, equipment validation, equipment onboarding & disposal and relevant
master data objects.
• Serve as an essential member of Agile sprint teams, participating in backlog
refinement, user story creation, functional requirement creation, test case and
test steps creation, configuration, testing, and delivery of optimal features.
• Deliver functionality based on user stories, ensuring that all acceptance
criteria and business expectations are met.
• Support integration of SAP PM with adjacent modules (MM, QM, FI/CO, MFG, SD,
S2P) and external systems when applicable.
• Provide day‑to‑day system support, troubleshooting, and issue resolution in
alignment with the ERP Services Delivery Model and West policies.
• Perform system maintenance, enhancements, and configuration updates in
compliance with regulatory requirements, including Sarbanes‑Oxley (SOX) and FDA
GMP guidelines.
• Create, update, and maintain system lifecycle documentation such as SOPs,
SOIs, Job Aids, configuration documents, and validation artifacts as per
corporate policies.
• Participate in and adhere to the Change Control process, ensuring all changes
follow proper impact assessment, approvals, and release practices.
• Ensure solutions and processes comply with corporate regulations, standard
operating procedures, work instructions, and applicable safety rules.
• Support testing cycles (unit testing, integration testing, UAT) and coordinate
with business users to ensure successful deployment and hypercare.
• Maintain data quality and master data standards for equipment, functional
locations, task lists, BOMs, and maintenance plans.
• Provide user training, knowledge transfer, and documentation to maintenance
planners, technicians, and other end users.
• Collaborate with technical teams (ABAP, Integration, Basis) to develop RICEFW
objects (reports, interfaces, enhancements, forms, workflows).
• Perform additional duties as assigned.

#LI-Hybrid  #LI-SM 

ADDITIONAL RESPONSIBILITIES

EDUCATION

* Any B Tech Degree (Electrical / Mechanical / Chemical / Computer Science /
Electronics / Information systems etc.) 

WORK EXPERIENCE

•    Minimum 5-8 years of relevant SAP Plant Maintenance / SAP EAM consulting
experience from top tier 5 global / Indian consulting firms.
•    SAP EAM / Plant Maintenance S/4 HANA System Configuration, Implementation
and Roll out experience.
•    Good experience in functional design for developing interfaces with SAP &
third-party UI systems.
•    Working knowledge of DevOps, Management Requirements and JIRA systems.
•    Experience in Agile methodology.
•    Good oral communication and presentation skills is a must.
•    Experience in Pharma Industry is an added advantage.
•    Prior industrial experience working as manufacturing / maintenance team
member is an added advantage.
•    Latest S/4 HANA certification is an added advantage.

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES

LICENSE AND CERTIFICATIONS

* Latest SAP Certification in SAP S/4 HANA SAP PM domain is an added advantage
but not mandatory.

TRAVEL REQUIREMENTS

10%: Up to 26 business days per year

PHYSICAL REQUIREMENTS

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible
amount of force frequently or constantly to lift, carry, push, pull, or
otherwise move objects, including the human body. Sedentary work involves
sitting most of the time.

ADDITIONAL REQUIREMENTS

WHAT WE OFFER

SHIFT

•    15% travel, including global travel
•    Occasional on-call work required
•    Prefer 12 Noon – 9pm India time. Willingness to work outside of these hours
as needed.

West is an equal opportunity employer and we value diversity at our company. We
do not discriminate on the basis of race, religion, color, national origin,
gender, sex, gender identity, sexual orientation, age, marital status, veteran
status, or disability status.  If you have a special need that requires
accommodation in order to apply to West, please send an email to
Apply.Accommodation@westpharma.com [Apply.Accommodation@westpharma.com].  Where
permitted by law, an offer of employment with West Pharmaceutical Services, or
any of its subsidiary or affiliate companies, is contingent upon the
satisfactory completion of background screening.