Sr Solution Delivery Manager

ABOUT ZUORA

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers
modern business models — from subscriptions and usage-based pricing to AI-driven
and outcome-based offerings — helping companies launch new products, automate
complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving
again by building the definitive platform for quote to cash and helping
companies monetize their products and services with an adaptable, AI-ready
foundation.

THE OPPORTUNITY

We’re looking for a Solution Delivery Manager to lead end-to-end implementation
delivery for enterprise customers.

You’ll:

* Own delivery of multiple projects, ensuring they are on time, within budget,
and aligned to customer outcomes
* Lead and guide implementation teams across moderate to complex global
projects
* Monitor project quality, financials, risks, and performance
* Proactively identify and mitigate risks before they impact delivery
* Manage project plans and multi-project execution simultaneously
* Leverage your experience in SaaS/ERP/Order-to-Revenue systems to drive
immediate impact

This role is ideal for someone who thrives in a multi-project, high-impact
environment, combining strong delivery leadership with proactive risk
management.

ABOUT YOU

* Overall 10+ years of enterprise software experience, with at-least 5+ years
as a program/project manager
* In-depth knowledge of and experience implementing enterprise software
applications, such as ERP, CRM or SCM, across a range of customers, from SMB
to Fortune 500.
* Previous experience with subscription billing and/or revenue implementation
projects is a strong plus. 
* Experience with SaaS-based implementation is very strongly desirable
* Strong client service and/or management consulting experience
* Strong ability to manage implementation financials, recognising the
importance of both budget management and services revenue management
* Demonstrated experience managing multiple, concurrent engagements
* Successful candidates must have strong communication and problem-solving
skills with strong customer focus with a results-outcome orientation
* Executive presence and comfort. You have experience and are comfortable with
C-level communication.
* Comfortable working with and managing ambiguity and uncertainty.
* Proven ability to present technical solutions effectively to diverse
stakeholder groups and to engage effectively with senior executives of large
enterprises on both technical and business solution topics
* Have developed domain industry or business process skills
* Demonstrated experience leading teams of architects, consultants, and
developers
* Demonstrated experience Drives adoption through achieving business goals and
innovation
* Demonstrated experience working with a cross-functional and geographically
dispersed team 

Technology experience or awareness in the following:

* ERP, CRM, accounting/revenue systems, provisioning systems
* Billing, payment and revenue systems
* SaaS-based subscription management systems experience a strong-plus
* SaaS based software implementation
* Knowledge of Web Services, XML, SOAP, REST
* PMI Certification is a plus

TRAVEL NEEDS: POTENTIAL FOR UP TO 50% OF THE TIME (INCLUDING POSSIBLE
INTERNATIONAL TRAVEL).

THE TEAM

Zuora’s delivery organization is focused on driving successful customer
implementations of enterprise SaaS solutions across global regions. The team
works on complex, multi-project environments, ensuring high standards of
quality, performance, and customer outcomes.

Operating in a fast-paced, client-facing setting, the team collaborates closely
with cross-functional stakeholders while leveraging technologies like Java,
Microservices, Kafka, AWS, Kubernetes, and Terraform to deliver scalable, modern
solutions.

BENEFITS

Zuora offers a comprehensive total rewards package designed to support ZEOs’
wellbeing, growth, and flexibility. While specific offerings may vary by
country, we typically provide:

* Competitive compensation, variable bonus and performance-based reward
opportunities, and retirement programs
* Medical, dental, and vision insurance
* Generous, flexible time off, plus paid holidays, wellness days, and a
company-wide year-end break
* Paid parental leave (including fully paid leave for eligible ZEOs, subject to
local policy)
* Learning & development stipend to support ongoing growth
* Opportunities to volunteer and give back, including charitable donation
matching where available
* Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview
process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo,
and make a real impact. We:

* Collaborate deeply across teams and regions
* Learn constantly and iterate often
* Build an inclusive, high-performance culture where people feel inspired,
connected, and valued

OUR COMMITMENT TO AN INCLUSIVE WORKPLACE

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter —
everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an
inclusive environment for all. We do not discriminate on the basis of, and
consider individuals seeking employment with Zuora without regard to, race,
religion, color, national origin, sex (including pregnancy, childbirth,
reproductive health decisions, or related medical conditions), sexual
orientation, gender identity, gender expression, age, status as a protected
veteran, status as an individual with a disability, genetic information,
political views or activity, or other applicable legally protected
characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of
special assistance or accommodation during the interview process or in accessing
our website may contact us by sending an email to assistance@zuora.com
[assistance@zuora.com] (or local equivalent, where applicable).