Sr Travel/Lead Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for
good and – through their work – can make an impact on our industry. We’re here
to help our colleagues achieve success and offer an inclusive and collaborative
culture where your voice is valued. Our Specialized Travel Consultants work in a
high-touch service environment to book travel and accommodation for our top
clients within the Energy, Mining & Marine (EMM) sector. Working as part of a
brand-new team, you’ll provide creative and timely travel solutions for the
people who keep the world’s energy moving. If you’re curious, collaborative, and
enjoy an environment that prioritizes quality of interactions over quantity of
calls, this is the perfect role for you! What You’ll Do Advise and Arrange:
Handle domestic and international business travel for seafarers. Marine
Logistics: Navigate the specific requirements of marine and offshore bookings,
ensuring crew changes and specialized travel plans run smoothly. Master the GDS:
Use your expertise in Sabre, Amadeus, or Galileo to navigate complex fares and
itineraries. Be a Trusted Advisor: Communicate via phone, chat, and email to
provide proactive advice, ensuring travelers stay safe and within policy. Focus
on Quality: Work with your team to hit customer satisfaction goals and service
metrics. What We’re Looking For Industry Expertise: A solid background in
travel. Direct experience with marine and offshore bookings is key, including
knowledge of specialized fares and the pace of the energy sector. GDS Expertise:
Proficiency in at least one major GDS (Sabre, Amadeus, etc.). 24/7 Flexibility:
As we support the global energy workforce, you are comfortable working in a 24/7
environment with rotating shifts, including weekends and holidays. Service
Heart: A passion for excellence and a proactive approach to helping customers.
Communication Skills: Professional verbal and written skills. Integrity: A high
level of attention to detail and care for personal traveler data. This role
works on a 24/7 shift on a Hybrid Model. Job Location is in Worli, Mumbai.
Location Mumbai, India The #TeamGBT Experience Work and life: Find your happy
medium at Amex GBT. Flexible benefits are tailored to each country and start the
day you do. These include health and welfare insurance plans, retirement
programs, parental leave, adoption assistance, and wellbeing resources to
support you and your immediate family. Travel perks: get a choice of deals each
week from major travel providers on everything from flights to hotels to cruises
and car rentals. Develop the skills you want when the time is right for you,
with access to over 20,000 courses on our learning platform, leadership courses,
and new job openings available to internal candidates first. We strive to
champion Inclusion in every aspect of our business at Amex GBT. You can connect
with colleagues through our global INclusion Groups, centered around common
identities or initiatives, to discuss challenges, obstacles, achievements, and
drive company awareness and action. And much more! All applicants will receive
equal consideration for employment without regard to age, sex, gender (and
characteristics related to sex and gender), pregnancy (and related medical
conditions), race, color, citizenship, religion, disability, or any other class
or characteristic protected by law. Click Here for Additional Disclosures in
Accordance with the LA County Fair Chance Ordinance. Furthermore, we are
committed to providing reasonable accommodation to qualified individuals with
disabilities. Please let your recruiter know if you need an accommodation at any
point during the hiring process. For details regarding how we protect your data,
please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet
every requirement? If you’re passionate about our mission and believe you’d be a
phenomenal addition to our team, don’t worry about “checking every box;" please
apply anyway. You may be exactly the person we’re looking for! Click Here to
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