Systems Ops Administrator

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of
our homes. We deliver innovative solutions to hundreds of thousands of
businesses  [https://customers.twilio.com/]and empower millions of developers
worldwide to craft personalized customer experiences.

Our dedication to remote-first work
[https://www.twilio.com/en-us/blog/open-work], and strong culture of connection
and global inclusion means that no matter your location, you’re part of a
vibrant team with diverse experiences making a global impact each day. As we
continue to revolutionize how the world interacts, we’re acquiring new skills
and experiences that make work feel truly rewarding. Your career at Twilio is in
your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient.
That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Systems Support & Data Operations Administrator –
India

About the job

This role is the backbone of our Global Sales organizations, providing a blend
of technical Salesforce administration and high-level data stewardship. You will
ensure that Salesforce CPQ, OLM, and multiple Salesforce instances run with high
process integrity while simultaneously managing the data quality and
firmographic insights that drive our Sales organization forward.

Responsibilities

In this role, you’ll:

* Salesforce Administration: Manage user setup, roles, profiles, permissions,
and security settings. Serve as the escalation point for advanced user
requests and troubleshoot complex and multi-instance issues.Ensure Compliance
with security and access governance policies.Monitor system usage and
adoption to recommend improvements.
* System Maintenance: Maintain page layouts, workflows, validation rules, and
approval processes. Configure and maintain Salesforce support processes.
* Data Stewardship: Perform data audits and investigations across systems to
enhance firmographic information. Fix data issues following standard
operating procedures and data policies.
* Operational Excellence: Monitor and Manage Salesforce case queues to meet
SLAs. Oversee the synchronization of Salesforce data with ERP/Billing systems
to ensure seamless order-to-cash cycles.
* Strategy & Documentation: Provide documentation for implementation changes to
data quality standards. Document data requirements, strategy, and rules
(standardization, cleansing, and validation) for both legacy and new
environments.
* Collaboration: Partner with Sales Ops, Finance, IT, and Business Stakeholders
to identify and drive automation advances that improve operational
efficiency.
* Testing & Training: Support UAT and deployments while developing training
materials to empower our end users.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage
everyone who meets the required qualifications to apply. If your career is just
starting or hasn't followed a traditional path, don't let that stop you from
considering Twilio. We are always looking for people who will bring something
new to the table!

*Required:

* Salesforce Expertise: 3+ years of experience as a Salesforce Administrator
(Sales Cloud) with an active Salesforce Administrator certification
(ADM-201).
* Data Analysis: Demonstrable experience executing data quality analysis within
complex, federated system architectures.
* Process Mindset: Experience in Sales Operations support and a basic
understanding of data providers like ZoomInfo.
* Technical Logic: Ability to evaluate data risks, troubleshoot integrated
system issues, and provide solutions in a timely manner.

Desired:

* Advanced Certifications: Salesforce Certified Advanced Admin.
* Technical Stack: Experience with SQL, Heroku, or Python (specifically for
data pipelining).
* Analytics: Familiarity with Tableau and Tableau CRM (CRM Analytics).
* Automation: Knowledge of Apex, Flow, SOQL, and advanced Salesforce
automation.
* Soft Skills: Excellent written and verbal communication skills; ability to
build relationships across all levels of the organization.
* Linguistic Diversity: Proficiency in multiple languages applicable to the
NAMER region is a plus.

Location

 This role will be remote, and based in India.

Travel 

We prioritize connection and opportunities to build relationships with our
customers and each other. For this role, approximately 5% travel is anticipated
to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time
off, ample parental and wellness leave, healthcare, a retirement savings
program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always
up for trying new things. That's why we seek out colleagues who embody our
values — something we call Twilio Magic [https://www.twilio.com/company/values].
Additionally, we empower employees to build positive change in their communities
[https://twilio.org/support-and-resources/impact-fund] by supporting their
volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be
the best version of yourself, apply now! If this role isn't what you're looking
for, please consider other open positions.
[https://www.twilio.com/company/jobs#open-positions]

Twilio is proud to be an equal opportunity employer. We do not discriminate
based upon race, religion, color, national origin, sex (including pregnancy,
childbirth, reproductive health decisions, or related medical conditions),
sexual orientation, gender identity, gender expression, age, status as a
protected veteran, status as an individual with a disability, genetic
information, political views or activity, or other applicable legally protected
characteristics. We also consider qualified applicants with criminal histories,
consistent with applicable federal, state and local law. Qualified applicants
with arrest or conviction records will be considered for employment in
accordance with the Los Angeles County Fair Chance Ordinance for Employers and
the California Fair Chance Act. Additionally, Twilio participates in the
E-Verify program in certain locations, as required by law.