Tax Operations Specialist

Toast creates technology to help restaurants and local businesses succeed in a
digital world, helping business owners operate, increase sales, engage
customers, and keep employees happy.

The Tax Operations team works closely with our clients, agencies, and internal
teams such as onboarding, customer care, and banking. Our primary focus is
ensuring compliance with US payroll tax filing and deposits for our
clients.The Tax Specialist will be responsible for contributing to the
day-to-day success of the Tax Operations team. This individual will be
responsible for the completion of tasks related to maintaining client tax
profiles and ensuring a smooth client experience.  In addition, the Tax
Specialist will serve as a key contributor to larger team and organizational
initiatives to drive improvement and efficiency as we continue to grow.

Work mode: Hybrid (2 days in office every week)

Work Timing : 3:00 PM - 12:00 AM IST

A day in the life (Responsibilities) 

* Perform routine payroll tax profile audits of existing clients to ensure
accuracy
* Processes payroll corrections to prepare for amendments and communicates
summaries of the corrections to clients
* Completes monthly New Hire Reporting to state agencies
* Assists in monthly, quarterly and annual tax filing audits
* Communicates with clients regarding missing or invalid account information
* Maintain individual performance to meet established team goals and OKRs
* Obtain accurate tax jurisdiction account information to ensure timely filing
and payment of payroll tax obligations
* Participate in various processes and initiatives to ensure accurate payments
and filings of client taxes

What you'll need to thrive (Requirements)

* Bachelor’s Degree with relevant experience,
* 1 to 5 years experience working in a similar role or closely related field
* Knowledge of US payroll taxes including federal, state, local, and paid
family leave
* Prior experience in a customer service role
* Excellent written and verbal communication skills
* Ability to adapt to change and varying job responsibilities
* Effectively manage time and self-start projects
* Comfortable working with sensitive/confidential information
* Proficient in Microsoft Excel

Payroll Tax Terms (Nice to Have)

* Local Tax filings / LIT
* US Payroll / Taxation
* Payroll Audits
* 401k, SCORP, garnishments, pretax deduction
* Payroll Testing

Payroll Tax Terms (Great to Have)

* Amended returns / Amendments
* 941, 940, W2 Filing, SUI/SUTA, FICA, Social Security, Medicare
* TPA, POA

AI at Toast 

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools
empowers us to build for our customers faster, more independently, and with
higher quality. We provide these tools across all disciplines, from Engineering
and Product to Sales and Support, and are inspired by how our Toasters are
already driving real value with them. The people who thrive here are those who
embrace changes that let us build more for our customers; it’s a core part of
our culture.

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to
attract, retain, and motivate the best and brightest people in our industry. Our
total rewards package goes beyond great earnings potential and provides the
means to a healthy lifestyle with the flexibility to meet Toasters’ changing
needs. Learn more about our benefits at
https://careers.toasttab.com/toast-benefitshttps://careers.toasttab.com/toast-benefits
[https://careers.toasttab.com/toast-benefits].

#LI-HYBRID

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools
to support our recruiters and interviewers with tasks like note-taking,
summarization, and documentation of interviews to ensure they can be fully
focused on your conversation. All hiring decisions are made by people. To learn
more: https://careers.toasttab.com/ai-in-hiring
[https://careers.toasttab.com/ai-in-hiring]

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we
thrive. The restaurant industry is one of the most diverse, and we embrace that
diversity with authenticity, inclusivity, respect, and humility. By embedding
these principles into our culture and design, we create equitable opportunities
for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while
valuing individual needs. Our goal is to build a strong culture of connection as
we work together to empower the restaurant community. To learn more about how we
work globally and regionally, check out:
https://careers.toasttab.com/locations-toast
[https://careers.toasttab.com/locations-toast].

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As
part of this commitment, we strive to provide reasonable accommodations for
persons with disabilities to enable them to access the hiring process. If you
need an accommodation to access the job application or interview process, please
contact candidateaccommodations@toasttab.com
[candidateaccommodations@toasttab.com].

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For roles in the United States, it is unlawful in Massachusetts to require or
administer a lie detector test as a condition of employment or continued
employment. An employer who violates this law shall be subject to criminal
penalties and civil liability.