Team Lead Collections

Role Purpose

The Team Leader – Credit Control is responsible for independently managing complex, high‑value, or high‑risk portfolios while acting as a subject‑matter expert within the team. The role focuses on delivery of cash targets, credit risk mitigation, stakeholder engagement, and governance, while providing informal guidance, mentoring, and escalation support to peers without direct line‑management responsibility.

Key Accountabilities

Independently manage complex, high‑value credit control portfolios to deliver monthly cash and aging targets
Own recovery actions for overdue and high‑risk balances, including escalated and sensitive accounts
Act as an escalation and subject‑matter expert for complex collections, disputes, and stakeholder issues
Identify and mitigate credit risk, supporting bad debt reviews, provisioning, and audit requirements
Ensure compliance with credit policies, SOX controls, and governance standards
Provide accurate collections updates, risk visibility, and forecasting inputs
Support team capability through informal coaching, knowledge sharing, and best‑practice guidance
Contribute to process improvements and cross‑functional initiatives to enhance efficiency and controls

Key Skills & Experiences

Strong expertise in Credit Control, AR management, and cash forecasting
Ability to handle complex, high‑risk, or escalated portfolios independently
Strong stakeholder management and negotiation skills
High attention to detail with an ownership‑driven mindset
Ability to influence without formal authority
Strong analytical and problem‑solving capabilities

Experience & Qualifications

5+ years of experience in Credit Control / Accounts Receivable
Demonstrated success handling complex or multi‑region portfolios
Experience operating in a shared services or global finance environment preferred
Degree in Finance, Accounting, or a related discipline

Other Skills

Communication – Possess good communication skills.
Flexibility – Flexible to work in multiple shifts
Ability to work in cross functional teams

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.