Team lead - Employee Relations

Job description
Employee relations focus on the legal and emotional aspects of the employer-employee relationship, ensuring a healthy, compliant work environment. Key objective of this role is to:

Key Responsibilities
Manage End to End to Employee relation cases including grievances, complaints, misconduct, absenteeism and employee disciplinary actions.
Ensure implementation of ER policies, SOPs, and compliance frameworks
Guide line managers on disciplinary actions and ER processes
Assist in disciplinary processes documentation, notices, and meeting coordination
Support investigations by collecting information, statements, and evidence. Ensure timely case closure.
Maintain ER records, case files, and dashboards with confidentiality
Support employee communication initiatives and awareness sessions
Ensure adherence to labor laws and maintain audit-ready documentation
Ensure implementation of ER policies, SOPs and compliance framework
Partner with Business Leaders to resolve employee concerns effectively
Assist in exit process and Track and analyze ER metrics (attrition, grievances, absenteeism) to identify trends
Proactively flag risks and support actions to improve employee experience
Promote fair, consistent, and transparent workplace practices
Implementing initiatives that promote a positive company culture, such as recognition programs, employee surveys, and facilitating transparent, two-way communication between staff and leadership.

Key Success Measures
Grievance turnaround time (TAT), Resolution Quality and timelines
Policy query resolution accuracy
Documentation quality and compliance
Employee feedback on responsiveness
Reduction in ER Escalations

Skills & Experience
4 to 6 years in Employee Relations/ HRBP for BPS/BPO or IT services;
Working knowledge of HR policies & Code of Conduct
Understanding of Indian labour laws (ID Act, Shops & Establishments, POSH)
Strong documentation and communication skills
Empathy, neutrality, and confidentiality
MS Excel and HRMS proficiency
Should be able to interpret AI-generated insights and output.
Data driven decision making