Team Leader Service

Bhosari, MIDC

Location: Pune

Roles & Responsibility (Job Profile)

Customer Support:
Respond to customer inquiries and service requests via phone, email, and other communication channels.
Provide accurate information regarding service options, scheduling, and follow-up procedures.
Address and resolve customer complaints and issues promptly.
Scheduling and Dispatch:
Schedule and coordinate service appointments and dispatch service technicians to customer sites.
Manage and prioritize service requests to ensure timely and efficient service delivery.
Monitor technician availability and workload to optimize scheduling.
Service Coordination:
Coordinate with service technicians, ensuring they have the necessary information, tools, and parts for each job.
Track and manage service orders from initiation to completion, ensuring accurate and timely documentation.
Maintain and update service records, customer information, and job details in the system.
Administrative Support:
Prepare and process service-related documentation, including work orders, invoices, and reports.
Monitor inventory levels of service parts and supplies, placing orders as needed.
Communication and Collaboration:
Serve as a liaison between customers, service technicians, and other departments to ensure seamless communication and coordination.
Provide regular updates to customers on the status of their service requests.
Collaborate with the sales team to identify and address service opportunities.
Quality Assurance:
Ensure all service activities are conducted in compliance with company standards and regulations.
Conduct follow-up calls to customers to ensure satisfaction with services provided.
Competency (Candidate Profile)

High school diploma or equivalent; Associate’s or Bachelor’s degree in Business Administration, Customer Service, or a related field preferred.
Proven experience as a Service Coordinator or in a similar customer service or administrative role.
Strong organizational and multitasking skills, with the ability to manage multiple service requests simultaneously.
Excellent communication and interpersonal skills.
Proficiency in MS Office and customer service software (e.g., CRM systems).
Ability to work in a fast-paced environment and handle high-pressure situations.
A requirement for 2 to 5 years of relevant experience

Candidate Matching above Criteria should only apply.

careers@europalocks.com

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NOTE - All Offer Letters & Appointment Letters are issued ONLY from the HEAD OFFICE duly signed by GM Operations, same would be couriered from HO. They are NEVER issued by hand / given across the table from any factory / sales location directly.