Tech Product Platform Manager

At OakNorth, we're on a mission to empower ambitious businesses and the
communities they serve. Since 2015, we've lent over $21 billion across the UK
and US, helped create more than 58,000 new homes and 36,000 new jobs, and
supported hundreds of thousands of personal savers — all while driving economic
growth in the markets we serve.

OakNorth has over 200 applications in use across the business, AI is changing
the tooling landscape rapidly, and we’re building the structure to ensure wemake
sensible, well-governed choices about the tools we invest in, without slowing
anyone down.
We’re an AI-native bank. Our teams use AI tools as standard, but as AI
capabilities multiply, so does the risk of sprawl, duplication, and ungoverned
adoption. We need someone to ensure that the platform underneath all of this
incoherent, well-managed, and enabling teams to move faster, not creating
friction.

Today, tool adoption happens organically: teams procure independently,
capabilities overlap, and there’s limited visibility into what exists across the
organisation. We’re building a Platform & Tool Enablement function to fix that.
Not by adding gates, but by creating the guardrails that help teams move faster
and smarter — with AI-native tools at the centre of how we evaluate, adopt, and
govern our technology landscape.

As our Tech Product Platform Manager, you’ll sit within the Platform team and
down the product strategy for how OakNorth discovers, evaluates, governs, and
supports its tools and platforms. You’ll build the triage and assessment
framework that sits upstream of formal Change Management Group (CMG)submissions,
create the capability map of our technology landscape, and design the simplified
submission process that unifies how we handle both new tool procurement and
changes to existing tools — all through the lens of an organization where AI is
a first-class participant in how work gets done.

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The Role
You will:
* Own the product vision and roadmap for the Platform & Tool Enablement
function, delivering the triage and assessment framework, capability mapping,
and simplified submission process as your first three workstreams


* Build and maintain a comprehensive capability map of OakNorth’s application
estate, identifying overlaps, gaps, and consolidation opportunities using a
structured rationalization approach (Keep, Invest, Tolerate, Replace, Retire)
— with specific attention to where AI-native tool scan replace or augment
legacy capabilities


* Design and operate the triage process for tool-related change, acting as the
first point of assessment to ensure submissions are complete, correctly
categorized, and routed efficiently — making governance faster, not slower


* Create a unified intake process covering new tool procurement, feature
enablement within existing tools, and enterprise-wide rollouts — ensuring
licensing, security, ownership, and data considerations are handled early


* Define and embed AI-native tool selection criteria across the organisation—
prioritizing tools with built-in AI enablement, MCP capabilities, and
multi-model interaction support so we can move between models without
changing tools as the landscape evolves


* Partner with the IT Operations, Cybersecurity, AI Enablement, Platform and
Product Engineering Experience teams to ensure enterprise and platform
enablement are aligned. You ensure the broader platform and governance
context supports and doesn’t conflict.


* Support the organisation by wrapping enablement around AI tools to ensure
secure deployment and prevent sprawl — including governance for AI tools,
AI-assisted code contribution controls, context boundary policies, and data
residency requirements
*
Work closely with the Director of IT and Director of Platform Engineering
toform the core of the Enterprise App Enablement Group, providing the product
and process perspective alongside lifecycle management andtechnical
architecture


* Develop clear, practical governance documentation for both technical
andnon-technical stakeholders
Define and track metrics that demonstrate enablement value: reduction
induplicated tooling, faster time-to-adoption, improved compliance rates,
AItool adoption and effectiveness, and reduced overhead for teamsnavigating
procurement


* Prove value through a pilot with one business unit or area before
scalingenablement frameworks organisation-wide

About You
* 5-7 years in experience in technology product management,
enterprisearchitecture or technology operations — ideally in an environment
where you’ve had to bring structure to a fragmented technology estate while
AIways actively reshaping it


* Think in systems, not features — you can see how 200+ applications
interconnect, where capabilities overlap, and where AI-native alternatives
could consolidate or transform existing workflows


* Have a genuine interest in AI-native tools and how they’re changing the way
organisations work — you’re excited about MCP, multi-model interaction,
agentic workflows, and the rapid evolution of AI capabilities, and you can
translate that excitement into practical governance and selection frameworks,
as well as new capabilities the bank can leverage
* Are skilled at building frameworks that enable rather than constrain — you
instinctively design for guardrails over gates, and you understand that the
goal is oversight, not control


* Treat internal platforms and processes as products with real users — you
obsess over adoption, run feedback loops, and measure success by whether
teams are better supported, not by the volume of process documentation
produced 


* Can work across organisational boundaries with ease, building trust with
Product and Engineering, IT, Procurement, Cybersecurity and business teams
without direct authority over any of them and can communicate complex
governance and process concepts clearly to non-technical stakeholders


* Are comfortable operating in ambiguity and building from scratch — this isa
function being stood up, not maintained


* Measure your success in terms of business impact, not process eleganceor
technical complexity for its own sake

It would be an added bonus if you have
* Experience in financial services or a regulated environment where
toolgovernance carries compliance implications


* Familiarity with application portfolio management approaches,
includingcapability mapping and rationalisation frameworks


* Exposure to AI governance frameworks relevant to regulated industries(e.g.
FINOS AI Governance Framework, NIST AI RMF, ISO/IEC 42001)


* Experience with demand intake and onboarding governance — definingreadiness
criteria, submission workflows, and onboarding pathways fornew tools


* Familiarity with tools like Notion, Jira or similar application management
anddocumentation platforms

Technology
We’re pragmatic and evolving fast. Today, you’re likely to work with:
* Microsoft 365 (including Entra ID / Azure AD), Azure, and a broadlandscape of
SaaS applications across the organisation


* AI coding and productivity tools including GitHub Copilot, Claude Code,
andCursor — governed through platform engineering standards and AI-assisted
code contribution controls


* MCP-enabled tooling and multi-model AI architectures as these becomecentral
to how teams interact with AI across the business


* Notion as the primary documentation, knowledge management, and
internalenablement platform


* Software Asset Management and application governance tooling (e.g. Zluri)
Technical

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