Technical Business Analyst

Technical Business Analyst – ITOM
We are seeking a Technical Business Analyst with experience in IT Operations Management (ITOM) to support IT operations and service management initiatives. The candidate will work with business and technical teams to gather requirements, analyze processes, and implement ITOM solutions.
Key Responsibilities
Gather and document business and technical requirements
Support ITOM modules such as CMDB, Discovery, Event Management, and Service Mapping
Work with infrastructure, development, and operations teams
Analyze and improve IT operational processes
Support integrations, testing, reporting, and stakeholder communication
Required Skills
Experience with ServiceNow ITOM or similar ITOM tools
Strong understanding of IT infrastructure and ITIL processes
Knowledge of CMDB, monitoring, and cloud environments
Excellent analytical and communication skills
Experience with Agile/Scrum methodologies preferred
Qualifications
Bachelor’s degree in IT, Computer Science, or related field
5+ years of Business Analyst or ITOM experience
ITIL or ServiceNow certification is a plus