Technical Category Head - Slimming & Beauty

Job Description – Category Head (Slimming & Beauty)
Company: VLCC Health Care Ltd.
Department: Operations / Category Excellence
Location: Corporate Office / Regional Role
Reports To: CBO

Education & Experience
Graduate / Postgraduate in Nutrition, Healthcare, Wellness, Business, or related fields
10–20 years of relevant industry experience preferred
Experience in wellness, hospitals, beauty, healthcare, or transformation-led service businesses preferred

Role Overview
VLCC is looking for a strategic and execution-driven Category Head – Slimming & Wellness to lead category growth, operational excellence, customer transformation, and profitability across centres.

This role requires a leader who understands both the science of wellness and the business of customer transformation — someone capable of driving category revenue, SOP adherence, technical excellence, innovation, and customer retention at scale.
Key Responsibilities
1. Category Growth & P&L Ownership
Drive category-wise revenue, profitability, and growth targets across centres.
Monitor key business metrics including sales, repeat business, customer retention, package utilization, and operational efficiency.
Develop growth strategies to improve customer acquisition and lifetime value.
Identify opportunities for innovation, new services, and business expansion.
2. Technical & Operational Excellence
Ensure strict adherence to SOPs, technical protocols, and operational standards across centres.
Conduct category audits and review service quality benchmarks.
Collaborate with R&D and technical teams to implement new protocols and innovations.
Ensure consistency in customer experience and service delivery.
3. Customer Transformation & Retention
Drive high customer satisfaction and transformation outcomes.
Monitor escalated customer concerns and implement corrective action plans.
Strengthen client retention and regularity programs through structured interventions.
Improve customer engagement and long-term wellness journey outcomes.
4. Training & Capability Building
Lead technical and operational capability-building initiatives for centre teams.
Conduct category trainings, refresher programs, and performance interventions.
Partner with training and R&D teams for skill-gap analysis and upskilling programs.
5. Business Analytics & Performance Reviews
Analyze category performance through data-driven insights and reporting.
Review centre-wise productivity, customer outcomes, conversion metrics, and profitability trends.
Present business reviews and action plans to leadership teams.
6. Stakeholder & Team Management
Work closely with Centre Heads, Technical Heads, Doctors, Operations, and Marketing teams.
Drive alignment between category goals and business objectives.
Mentor and guide multi-location teams to improve execution excellence.

Preferred Candidate Profile
Strong background in Healthcare, Wellness, Slimming, Clinical Nutrition, Beauty, or Lifestyle services
Experience managing P&L, category growth, and multi-location operations
Strong operational, commercial, and customer-centric mindset
Experience in training, SOP implementation, and service quality management preferred
Ability to drive business growth while maintaining technical excellence

Why Join VLCC?
Opportunity to lead a high-impact wellness category at scale
Work with one of India’s most trusted beauty & wellness brands
Leadership visibility and strategic exposure
Dynamic, innovation-driven work environment