Technical Consultant

About Skyhigh Security:
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.

Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.

Role Overview:
As a Technical Consultant in the Skyhigh Customer Value team, you will play a critical role in
ensuring customers maximize the value of our solutions. You will guide customers through their
product adoption journey, ensuring seamless deployment, integration, and continuous
optimization. This role will develop deep relationships with our largest customers and complete the technical onboarding process for our smaller customers. By leveraging your technical expertise
and customer-centric approach, you will drive operational success, best-practice adoption, and
long-term customer satisfaction. Technical Consultants directly guide our customers throughout their product adoption journey, ensuring they achieve their security and network transformation goals.

Deployment and Execution
Implement SWG, CASB, ZTNA, DLP, and other SSE security solutions based on the Solution Architect’s design.
Configure security policies, user access controls, and enterprise integrations.
Perform policy migration and optimization to ensure compliance and best practices.
Conduct pilot testing, UAT, and final production rollout.
Deliver technical training and enablement to customer teams to effectively manage the product.

Customer Engagement & Support
Provide ongoing technical guidance and troubleshooting support for complex issues.
Lead best practice workshops and enablement sessions to upskill customer teams.
Provide continuous education and coaching to customers on existing and new features to ensure they maximize the value of the solution.
Provide context and help to the Support team to ensure that service requests are addressed and effectively communicated to the customer.
Manage and escalate customer concerns internally when necessary.

Customer Adoption & Expansion
Act as the technical point of contact post-deployment, ensuring customers fully adopt, optimize, and expand their SSE solution.
Monitor solution performance, adoption and provide proactive recommendations to improve efficiency, security, and compliance.
Participate in business reviews and conduct technical health checks to track progress and address gaps.
Identify opportunities for expansion by assessing additional use cases, security.
Assist with change management and internal advocacy within customer teams to drive long-term adoption.
Collaborate with Customer Success Manager, Sales, and Product teams to align solutions with customer objectives.

Documentation, Knowledge Sharing and Continuous Improvement
Document deployment procedures, configuration settings, and optimization strategies.
Contribute to the internal knowledge base for Professional Services and TAM best practices.
Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise.
Contribute to internal knowledge-sharing initiatives, training programs, and best practice discussions.
Provide feedback on customer pain points and feature requests to Product and Engineering teams.
Stay up to date with industry security trends, emerging threats, and SSE product advancements.

Background and Experience required for a Technical Consultant:
7 to 10+ years of experience in a customer-facing technical role (Technical Consultant, Solution Architect, Technical Account Manager, Sales Engineer, or similar).
Ready to work on permanent EST shift
Strong background in network security, cloud security, and SSE/SASE solutions.
Experience with firewalls, proxies, CASB, DLP, Zero Trust Network Access (ZTNA), and SWG (Secure Web Gateway).
Proficiency in network protocols, authentication mechanisms, and security frameworks.
Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
Strong troubleshooting and problem-solving skills with a customer-first mindset.
Excellent communication and presentation skills, with the ability to translate technical concepts for various audiences.
Experience coaching and training customers to use technical products effectively.
Ability to manage multiple accounts while prioritizing key customer needs.
It would be great if you also have the following, but they are not required:
Industry certifications such as CCNA Security, Comptia security+, AWS/Azure Security, CCSK/CCSP or CISSP.
Experience working with large enterprise customers and managing multi-region
deployments.
Experience working with PSA tools (Open Air, Financial Force etc.).
Customer Value Career Path