Technical Content Strategist

About Us Automation Anywhere is the leader in Agentic Process Automation (APA),
transforming how work gets done with AI-powered automation. Its APA system,
built on the industry’s first Process Reasoning Engine (PRE) and specialized AI
agents, combines process discovery, RPA, end-to-end orchestration, document
processing, and analytics—all delivered with enterprise-grade security and
governance. Guided by its vision to fuel the future of work, Automation Anywhere
helps organizations worldwide boost productivity, accelerate growth, and unleash
human potential. Overview We are hiring a senior content professional in
Bangalore to help evolve our documentation and product content practices for
SaaS applications. This role will lead the transition of the Docs team toward
AI-native, human-in-the-loop content development workflows, with a focus on
improving how technical content is planned, created, governed, and scaled while
maintaining high standards for clarity, accuracy, and usability. This person
will combine strong technical documentation and content strategy expertise with
a practical understanding of product adoption. They will partner with writers,
designers, and product teams in Bangalore to support the Pendo AIE adoption
strategy through in-product guidance, Pendo Guides, and analytics dashboards
that help teams measure and improve content and user outcomes. Location :
Bangalore (Onsite) Experience : 5-12 Years What you’ll do: Lead the transition
of the Documentation team toward AI-native, human-in-the-loop content
development workflows. Define and improve content strategy, governance,
standards, and quality controls for AI-assisted technical content. Create
playbooks, prompt frameworks, review processes, and guardrails for scalable
content development. Partner with writers, designers, and product stakeholders
to improve documentation and product guidance for SaaS applications. Support the
Pendo AIE adoption strategy through effective in-product guidance, including
Pendo Guides. Build and maintain dashboards to track guide performance, product
usage signals, and content effectiveness. Use analytics and user behavior data
to recommend improvements to documentation, guidance, and adoption flows. What
we’re looking for: Significant experience of 5 -12 in technical documentation,
product content strategy, UX writing for software products, or related roles.
Strong experience creating content for SaaS applications, enterprise software,
or other complex digital products. Demonstrated ability to improve content
operations, workflows, and governance, not just create deliverables. Experience
with AI-assisted content workflows and strong judgment around human review and
quality control. Experience working cross-functionally with writers, designers,
product managers, and documentation teams, with the ability to use analytics to
improve outcomes. Nice to have: Experience supporting content strategy or
documentation for AI-enabled products. Familiarity with structured content,
taxonomy, metadata, or reusable content models. Experience with Pendo or similar
digital adoption platforms. All unsolicited resumes submitted to any
@automationanywhere.com email address, whether submitted by an individual or by
an agency, will not be eligible for an agency fee. Automation Anywhere is the
leader in Agentic Process Automation (APA), transforming how work gets done with
AI-powered automation. Its APA system, built on the industry’s first Process
Reasoning Engine (PRE) and specialized AI agents, combines process discovery,
RPA, end-to-end orchestration, document processing, and analytics—all delivered
with enterprise-grade security and governance. Guided by its vision to fuel the
future of work, Automation Anywhere helps organizations worldwide boost
productivity, accelerate growth, and unleash human potential.