Technical Engineer I – ServiceNow Platform

Technical Engineer I – ServiceNow Platform (ITSM)
Function: Digital & Technology
Location: Mumbai – Powai
Work Mode: Hybrid
Reporting To: D&T Manager – ServiceNow Platform
About the Role
General Mills is looking for a skilled ServiceNow Developer – ITSM to join the ServiceNow Platform team. The role involves development, customization, integration, and support of enterprise ServiceNow solutions while collaborating with global stakeholders and platform teams.
Key Responsibilities
Develop and customize ServiceNow ITSM modules including Incident, Problem, Change, Request, and Service Catalog.
Build workflows using Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.
Develop integrations using REST/SOAP APIs, MID Server, Import Sets, and Transform Maps.
Work on Service Portal / Employee Center, Catalog Items, Virtual Agent, Dashboards, and Automation solutions.
Support platform upgrades, patching, cloning, troubleshooting, and incident resolution.
Follow ServiceNow best practices, coding standards, and participate in code reviews.
Mandatory Skills
3–5 years of hands-on ServiceNow development experience.
Strong expertise in:
ServiceNow ITSM
JavaScript & Glide APIs
Flow Designer
Service Portal / Employee Center
REST/SOAP Integrations
Catalog Development
Exposure to HRSD / ITOM / ITAM / CSM is preferred.
Strong communication and stakeholder management skills.
Mandatory Certification
ServiceNow Certified System Administrator (CSA)
Preferred Certifications
ServiceNow CAD / CIS
ITIL v4
Education
Bachelor’s degree in Computer Science, IT, Engineering, or related discipline.