Technical Manager

Job Title: Technical Manager
Location: Pune, Bangalore, Hyderabad, Gurgaon (Hybrid)

For 35 years, WWT has been helping the world’s biggest brands dream big and build bigger. With 12,000 amazing people in 42 countries, we bring together digital strategy, AI, cybersecurity, cloud, and rock-solid infrastructure. We don’t just sell hardware—we design, build, and support everything our customers need to succeed. Oh, and in 2025, we were ranked the 9th best place to work… so we must be doing something right.

Job Summary
The Infrastructure Services Engineering Manager is a proven leader responsible for nurturing, developing, and supporting a team of engineers working across customer engagements. Reporting to a Senior Manager, this role focuses on career growth, productivity, and overall success of engineering talent rather than direct project execution. The manager ensures engineers are equipped with the right tools, knowledge, and guidance to excel, while fostering a collaborative, inclusive, and high-performing team culture.

Responsibilities
Lead, mentor, and support a diverse team of infrastructure engineers (full-time and contractors)
Drive career development, coaching, and continuous learning for direct reports
Manage staffing, utilization, and capacity planning across professional services engagements
Act as an escalation point for engineering-related customer issues
Collaborate with peer managers to achieve practice and organizational goals
Ensure adherence to delivery methodologies, standards, and best practices
Conduct performance evaluations and provide constructive feedback
Build and maintain relationships with subcontractors and external partners
Evaluate and improve engineering processes to enhance quality, efficiency, and profitability
Promote a culture of collaboration, inclusion, and continuous improvement

Qualifications
Proven experience in engineering leadership or people management roles, managing diverse teams across multiple projects or service lines
Strong technical background across infrastructure domains, including networking (routing, switching, SD-WAN), unified communications (UC, UCCE, VoIP), wireless (WiFi), data center, security, and end user computing (EUC)
Hands-on experience with cloud platforms such as AWS and/or Azure, along with exposure to automation tools and frameworks
Solid understanding of professional services delivery models and customer engagement practices
Ability to effectively balance people management responsibilities with technical oversight
Excellent interpersonal and conflict resolution skills with the ability to manage diverse teams
Strong mentoring and coaching mindset with a focus on career development and employee growth
Effective communication and stakeholder management skills across all organizational levels
Demonstrated ability to build inclusive, collaborative, and high-performing teams
Strong organizational, planning, and decision-making capabilities

Benefits
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, PF Plan with Company Matching, NPS (National Pension Scheme), Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Day of Caring for social responsibility, Bereavement

World Wide Technology is an Equal Opportunity Employer.