Technical Service Representative (Production) IV

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

Join Xerox as a Technical Service Representative, where you will provide installation, maintenance, and repair support for Xerox and third-party office equipment and systems. In this role, you will help ensure maximum equipment uptime and operational efficiency for customer sites while delivering a high level of service and support. You will work closely with customers and internal teams to maintain equipment performance, manage supplies, and support day-to-day production needs.

Why Join This Team:

Support innovative office and production technology solutions for enterprise customers
Work in a customer-focused environment that values service excellence and teamwork
Gain hands-on experience with hardware, software, networking products, and operating systems
Build technical expertise through ongoing learning and field-based support activities
Contribute directly to customer satisfaction and operational success

What You Will Do:

Install, maintain, and repair Xerox and third-party equipment and systems
Perform routine maintenance and operational support to maximize equipment uptime
Support document production activities including printing, scanning, copying, and finishing services
Manage consumables and supplies to ensure uninterrupted customer operations
Provide customer communication, reporting, and training related to equipment functionality and status

What You Need to Succeed:

Strong technical troubleshooting and problem-solving skills
Ability to support hardware, software, networking products, and operating systems
Customer-focused communication and relationship management skills
Ability to work independently while managing multiple service priorities
Experience supporting equipment maintenance, preventative maintenance, or field service operations preferred

How We Set You Up for Success:

Training and support to develop technical and customer service expertise
Opportunities to work with a variety of office and production technology solutions
Collaborative partnership with Managed and Technical Services teams
Structured processes and tools to support service delivery and reporting
Environment focused on safety, operational excellence, and continuous improvement

#ONSITE