Technical Support Representative-Security Analyst

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

Monitor privileged/admin user activities across servers, endpoints, cloud, and applications
Review logs and alerts generated from SIEM, PAM, XDR, and monitoring solutions
Identify unauthorized, suspicious, or risky administrative actions
Investigate anomalies related to:
Privilege escalation
Unauthorized access
Policy violations
Account misuse
Configuration changes
Track administrative changes performed on:
Active Directory
Windows/Linux servers
Security tools
Network devices
Cloud infrastructure
Generate daily, weekly, and monthly monitoring reports
Coordinate with SOC, IAM, Infrastructure, and Audit teams
Support compliance and audit requirements
Escalate critical findings and assist during incident response activities
Maintain monitoring dashboards and documentation
Preferred Education

Master's Degree

Knowledge Of

Required technical and professional expertise

SIEM platforms
PAM solutions
Windows/Linux administration
Active Directory
Log analysis
Security monitoring

Preferred Technical And Professional Experience

Bachelor’s degree in Cybersecurity, IT, Computer Science, or related field
1–5 years of experience in SOC, IAM, PAM, or security monitoring
Relevant certifications preferred: