Technical Support Representative

Walk In Details:

Walk in Date - 30th May 2026 (Sat)
Walk-in Time - 10.00 AM- 4:00 PM IST
Venue: YMCA Tourist Hostel, Gate No 1, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001

Role & Responsibilities
Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
Walks customers through common phone hardware and software configurations to maximize service functionality.
Provides solutions and resolution resources for customer repair problems.
Interfaces with customers over the phone providing status updates and ensuring service has been restored.
Escalates appropriate technical issues to upper-level technical support when needed.

Preferred Candidate Profile
Minimum 1 year of experience in International Technical Support (Voice)
Fresher Graduates are eligible to apply for the role.
Excellent communication skills
Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
Should have experience working in International Telecom brand on voice process.
Should be comfortable working in 24*7 Working Environment
Graduation not required—
Rotational shifts & Rotational week offs.
Freshers graduated from B.Tech/BE, BCA or MCA are eligible to apply.

Perks and Benefits
Medicare Facilities.
Salary: 3.2 LPA to 4.99 LPA.
Both side cab facilities.
Medical Insurance
Life Insurance