Technical Support Specialist

🚀 We’re Hiring: Customer Support / Technical Support Specialist

📍 Location: Gurgaon (Work from Office)
🕒 Shift: Rotational (including Night Shift)
📅 Working Days: 5 Days a Week

💼 Key Responsibilities:
• Resolve technical issues for customers on SAP Learning, Training Shop & Certification Hub
• Communicate professionally with global customers via ticketing systems
• Handle and manage customer escalations effectively
• Collaborate with internal global teams to deliver high-quality support
• Take ownership of issues and ensure timely resolution
• Perform root cause analysis for reported incidents
• Generate and deliver reports on learning usage and customer requests
• Provide feedback to product/technical teams for continuous improvements
• Ensure GDPR compliance across processes
• Contribute to process improvements and efficiency

🎯 Desired Candidate Profile:
• 2–4 years of experience in BPO/Call Centre (international voice/blended process)
• Bachelor’s degree in technical field (BCA / B.Tech / B.E.)
• Strong experience in customer handling & escalation management
• Excellent verbal & written English communication skills
• Comfortable working in rotational/night shifts

✨ Perks & Benefits:
• Both-side cab facility (within hiring zone)
• 5-day work week
• Global exposure & collaborative work environment

📩 Interested? Apply Now!
📧 Jasleen.2.Kaur@niitmts.com
📞 7042458078

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