Technical Trainer - Home Appliances

About The Role

RentoMojo is seeking a passionate and energetic Trainer - Quality & Process to join our growing warehouse team. This role involves ensuring the highest standards of quality and service while adhering to company processes. Key responsibilities include:

Key Responsibilities

Develop, deliver, and maintain training programs focused on quality, after-sales service, and warehouse processes.
Manage and coordinate training rollout across all cities for helpers, drivers, executives, and managers using classroom sessions, online videos, and handbook-based learning.
Monitor adherence to Standard Operating Procedures (SOPs); manage feedback and escalation loops and implement targeted retraining where necessary.
Serve as the subject matter expert (SME) for the appliance category and contribute to technical content development.
Design and implement quality control procedures, policies, and best practices for warehouse operations.
Conduct regular training sessions, coaching, and mentoring to ensure staff have the required knowledge and skills for quality control, inventory management, and order fulfillment.
Observe and audit warehouse operations to identify gaps and opportunities for improvement.
Develop and implement process improvements to optimize operations and uphold quality standards.
Maintain and update training materials and documentation to reflect procedural and policy changes.
Collaborate with cross-functional teams to investigate and resolve quality control issues.
Track, measure, and analyze training effectiveness using metrics; iterate and improve programs based on results.
Support continuous improvement through technology adoption and implementation of industry best practices.
Prepare and maintain comprehensive documentation for training, audits, and quality control activities.
Stay informed on industry trends and best practices in warehouse operations and quality management.

Preferred Qualifications

Bachelor's degree and minimum 2 years of after-sales service experience.
Proven expertise in training program development and delivery.
Strong understanding of warehouse operations and quality control procedures.
Exceptional communication, interpersonal, and coaching skills.
Capability to multitask and prioritize in a dynamic work environment.
Strong analytical and problem-solving abilities.
Proficiency in Microsoft Office Suite or G Suite tools.
Commitment to continuous improvement and quality standards.
Technical background in appliance after-sales services which could contribute to content development.

Benefits

Competitive salary and benefits package.
Impactful role in enhancing warehouse operations efficiency and quality.
Dynamic work environment with an innovative team.
Contribution to a company revolutionizing the furniture rental industry.

Skills: problem-solving,g suite,microsoft office suite,inventory management,quality control,training program development,process improvement,operations,warehouse operations,quality control procedures,after-sales service,communication skills,home appliances,management,training,technical trainers,communication,coaching and mentoring,analytical skills,appliances