US Voice Support

Job Description

Job Description

The role primarily requires strong international voice process experience, excellent communication skills, and the ability to handle customer queries efficiently while ensuring a positive support experience.

Key Responsibilities

Candidate should have prior work experience in International voice support (US/UK/EU).
Respond to and resolve tickets over calls in a timely and professional manner.
Troubleshoot hardware, software, and basic networking issues.
Escalate complex problems to second-level support teams
Maintain accurate records and documentation
Assist with user account setup, access, and other user related tasks.
Ensure high levels of customer satisfaction through effective communication and problem resolution.

Required Skills & Qualifications

1 to 4 years of experience in an international voice process is mandatory.
Excellent verbal communication and customer handling skills.
Strong interpersonal, problem-solving, and multitasking abilities.
Willingness to work in US/rotational shifts.
Basic understanding of technical support concepts such as hardware, software, or networking will be an added advantage.
Prior experience in technical support/service desk roles is preferred but not mandatory.