Vendor Consultant - IT, Fresh Vendor Consultant Program

Amazon is the most customer-centric company. In the light of this, the company
is offering to our most engaged customers – sellers/vendors (and not only) the
highest level of services, encouraging them to participate to grow their
businesses on Amazon.
Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS)
are a paid B2B service that aims to help key Vendors partner with Amazon.
Vendor Consultant (VC) will help shape and deliver on a strategy for managing
key metric pillars for Amazon AVS vendors.
Soft Skills: bright, customer centric, driven, and creative. Vendor Constant
will interface internally with leaders from RBS, Retail and Vendor Services
teams and will be responsible for certain aspects of the vendor’s business with
Amazon. Will engage directly with multiple internal teams to optimize business
for key manufacturers (vendors) on Amazon.com.
Will conceive, create and analyze a wide range of data, to grow the vendor’s
traffic, brand awareness, customer conversion, and revenue on Amazon. Also, will
look into strategic and operational aspects of their business with Amazon, root
cause analysis of issues and opportunities affecting the vendor’s business.
Vendor Consultant will be focused on the strategic and operational aspects of
managing the customer relationships with our vendors.

Key job responsibilities
• Excellent written and verbal communication skills in English and Italian
• Success will be measured by the performance of your internal teams on input
metrics and impact of vendors on creating a great customer experience.
• Partnering with Retail (AVS) Team to manage vendor relationship by championing
the vendor’s needs at Amazon.
• Build communication channels at all levels, set proper expectations, provide
clear status communications, and manage towards a growth plan for the vendors.
• Build and execute on a strategic account plan that delivers on key business
opportunities and relevant KPIs for the vendors and Amazon.
• Work with internal Amazon teams/vendors to improve operational aspects of
their business in providing a great consumer experience.
• Conduct deep analysis on the handled issues for the vendors and develop
recommendations and action plans based on data to improve vendor experience.
• Provide thought leadership around planning, roadmaps and execution.
• Establish long term partnerships with key vendor partners for the group of
vendors handled.
• Support the launches of new programs and features.
• Conduct regular WBR, MBRs with the vendors highlight business metric
performance and building action plans.
• Metric influencing (ability to understand a metric and create realistic
forecasts. Take calculated risks, and quick to react with new action plans)
Basic Qualifications: - Speak, write, and read fluently in English and Italian
- 2+ years of vendor management experience
- 2+ years of interacting with customers/stake holders experience
- 1+ years of program or project management experience
- Experience using data to influence business decisions
- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
- Experience working with and presenting to C-level executives, IT, and lines of
businesses across organizations or equivalent
- Experience managing projects and working independently
- Experience dealing well with ambiguity, prioritizing needs, and delivering
measurable results in an agile environment Preferred Qualifications: - Knowledge
of data analytics with tools such as Tableau, SQL, Quick-sight
- Experience creating process improvement procedures
- Knowledge of tools such as Sharepoint, SIM-ticketing and project management
tools as well as experience using scripts

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customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.