VP Community Operations — Tutor Success

CUEMATH
Cuemath is a global math learning platform on a mission to make every child MathFit. We work with 3,500+ tutors across 30+ countries, scaling to 10,000 by end of 2026. Our Tutor Success team is the backbone of this mission — ensuring every tutor delivers world-class learning experiences.

The Role
We are looking for an AVP, Community Operations to lead and own the entire tutor community lifecycle — compliance, performance, engagement, communications, and day-to-day operations for 3,500+ tutors globally. This is a high-ownership leadership role reporting to the SVP, Tutor Success.

What You Will Own
End-to-end community operations — compliance, performance management, engagement, and communications for 3,500+ tutors teaching across 30+ countries
Host and run tutor town halls (1,000–2,000 attendees), webinars, and community engagement sessions
Drive tutor retention by ensuring adoption of best practices, training completion, and student retention metrics
Own the GTM for all tutor-facing initiatives — creatives, videos, WhatsApp campaigns, email communications, story publishing
Manage consequence frameworks for non-compliance and recognition programs for high performers
Use AI tools (Claude Code, automation platforms) for content creation, planning, data-driven decisions, and operational efficiency
Be the strategic partner to leadership on community health, tutor sentiment, and scaling operations

Who You Are
10-12 years in community management, operations, or customer success — preferably in education, ed-tech, or a tutor/teacher-facing environment
Deep understanding of the teacher and tutor mindset — you know what motivates educators and how to build trust at scale
Direct experience working with students, parents, or teachers in an educational setting
Exceptional communicator — crisp writing, confident public speaking, comfortable hosting large webinars and handling difficult conversations
Strategic thinker — you design the playbook, not just executeit
Tech-savvy and AI-curious — comfortable adopting AI tools for daily work; willingness to learn and integrate Claude Code into workflows
Confident, mature, and decisive — brings gravitas, can represent the team externally across geographies
Strong customer-facing personality — builds rapport with tutors across cultures and regions

Preferred Background
Education, ed-tech, or learning platforms (B2C or marketplace models)
Community management at scale (1,000+ members)
Exposure to compliance systems, performance frameworks, or quality programs