Walk In Interview _Customer Support Agent

Walkin Interview for Customer Support Agents ( Freshers are welcome )
Date : 20th May , 21st May and 22nd May
Timing : 10 am to 3pm
Venue : 7th Floor, Godrej Genesis, Street Number 18, Block EP&GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091

Customer Support Agent - English/Bengali Language
ABOUT US
Gear Inc Now a Telus digital Company . Please visit our website for details

https://www.telusdigital.com/about?linkname=about-us&linktype=mainnav

Location: Kolkata, India
Our Ideal Customer Support Agent will take responsibility for the following:
Respond efficiently, accurately and with compassion to users who reach out to the platform to appeal a suspension on their account or device.
Learn and utilize various tools and SOPs appropriately. Stay up-to-date with policy and process changes.
Follow up for more information to resolve the users issue and explain possible solutions to ensure our users feel supported and valued.
Expectations:
B2 English level required (Able to understand/read documents).
Excellent verbal and written communication skills in English and Bengali, with the ability to express ideas clearly and concisely.
Experience with handling highly sensitive customer issues and de-escalating
Proficiency with computers, CRM software, and strong typing skills.
First-class time management and decision-making skills.
New graduates are welcome.
Being able to start working immediately is a strong plus.
Working time:
Rotational Shift
Able to work during Indian Public Holidays as requested.